Product Manager - Subscriptions

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary
Business Transformation is a strategic group focused on evolving the way we support our sellers and coworkers on our process, policy and technology transformation efforts. This group partners with stakeholders across the enterprise to develop strategies, build plans, prioritize efforts, implement changes and measure outcomes.

The Product Management Team falls under the Business Transformation group and focuses on defining the long-term product strategy for our digital seller team. The Product Manager - Subscriptions role will be responsible for driving the strategic direction of our products, from conception to execution, working closely with cross-functional teams to define product vision, roadmap, and objectives, ensuring alignment with business goals and customer needs. The ideal candidate is a strategic thinker with excellent communication skills and a passion for delivering innovative solutions. A successful candidate will need to be comfortable synthesizing a clear, logical, data driven narrative out of confusing, ambiguous and at times conflicting information.

What you'll do

• Build strong relationships with both technical and non-technical teams such as Sales, Integrated Tech Services (ITS), Operations, Product & Purchase Management, Cloud Operations, and Finance teams to align objectives and priorities to deliver high-quality products
• Comfortable speaking, presenting, and demoing capabilities at all levels of an organization up to C-suite
• Define and track key performance indicators (KPI's) to measure the success of product initiatives against business objectives
• Comfortable with hypothesis-driven feature development
• Develop and articulate a clear product roadmap that aligns with company objectives and market trends
• Translate roadmap into actionable strategies to drive product growth and innovation
• Define and maintain journey maps to understand user journeys by persona
• Own and prioritize product backlog, ensuring alignment between stakeholders and technology
• Conduct market research and user interviews to identify customer requirements and validate product hypotheses
• Lead strategic vision for our Subscriptions domain for release planning activities, including feature prioritization and coordination with agile teams to plan and execute Program Increments (PI's)
• Create and maintain Program Increment artifacts such as feature backlogs, WSJF's, Sprint Plans, and Release Notes
• Collaborate with architects, designers, and product owners to develop innovative and scalable solutions that meet customer needs and technical requirements

What we expect of you

• Bachelor's degree and 5+ years of Product Management, Professional Services or Technology experience OR 9+ years of Product Management, Professional Services or Technology experience without degree
• Proven track record of successfully managing products from concept to launch in a fast-paced environment
• Strong analytical and problem-solving skills, with the ability to prioritize and execute tasks effectively
• Excellent communication and presentation skills, with the ability to influence cross-functional teams and senior stakeholders
• Experience with Agile methodologies, including SAFe, Scrum, and Kanban
• Experience with subscriptions, annuities, and or contracts that can be renewed and require lifecycle management is required
• Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders
• Capable of taking granular level detail and communicating information at a high level
• Excellent analytical skills
• Ability to manage competing priorities demonstrating adaptability in meeting prioritized deadlines
• Proficient in Microsoft office applications with strong experience in PowerPoint
• Demonstrated ability to effectively present data to stakeholders for full scenario understanding
• Track record of identifying process improvements and making appropriate recommendations
• Strong negotiation skills with the ability to influence stakeholders
• Familiarity with Salesforce CRM, Salesforce CPQ, Certinia PSA, Lucidchart are a plus
• Experience working with Zuora, Salesforce Revenue Cloud, or other subscription management platforms is a plus

Pay range: $ 109,000 - $ 170,000 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.