Network Field Engineer (On Site) - Health Alliance Plan

This position will require on site/in person work daily.

GENERAL SUMMARY:

The Network Field Engineer provides support for data center LANs, WAN connections, and application performance troubleshooting. This individual is responsible for delivery of new functionality, day-to-day operations, and participating in break/fix activities.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Monitor the day-to-day operations of the data network within his/her defined scope.
• Provide technical assistance and resolution for network problems.
• Recommend and assist with the implementation of complex upgrades and improvements to the data network as assigned.
• Work with other infrastructure groups and end-users to identify and troubleshoot performance issues in an enterprise environment.
• Monitor the installation, maintenance, and monitoring systems of the Clients' network.
• Participate in on-call rotation.
• Problem Solving and Critical Thinking.
• Applies advanced skills to resolve complex problems not covered by existing procedures or practices independently.
• Displays a high level of critical thinking in bringing successful resolution to high-impact, complex and/or cross-functional problems.
• Interaction with HFHS Security Operations and HFHS Network Operations area in support of network environment.
• Able to work frequent evenings and weekends.
• Strong team player that must have the ability to work efficiently and effectively within a team environment and adhere to existing processes and procedures.
• Reliable with a positive mental attitude and professional appearance.