Commercial Services Relationship Manager

Shore United Bank is seeking a full-time Commercial Services Relationship Manager to join our team. The Commercial Services Relationship Manager plays a key role in supporting business growth by ensuring the accurate and timely delivery of commercial products and services. This client-focused position involves managing the full lifecycle of service requests, applying a solid understanding of policies and procedures to meet client needs with precision. The role requires close collaboration with internal teams and leadership to resolve issues, coordinate setups, and maintain high standards of service. Success in this position depends on strong judgment, attention to detail, and a commitment to accountability in a fast-paced, solution-oriented environment.

Essential Functions Include:

• Generates fee income in support of individual and bank goals by actively selling and promoting commercial services products and services to new and existing customers.
• Provides commercial services product and service support to commercial bank customers. Collaborates with bank sales personnel for client discussions and on-site demonstrations involving commercial services product and service selection.
• Implements services for customers, handles customers' requests for service and identifies customer issues that require research and follow through.
• Provides customer training for commercial service products.
• Monitors and reviews customer usage of commercial services products and services and makes recommendations for change and implementation of new functionality to management as necessary.
• Maintains strong audit practices, logs of tasks performed including implementations and calls, and complete documentation of actions.
• Actively promotes and develops cross sale opportunities for all business lines to include Wye Financial, lending and deposits.
• Performs other duties as assigned to support the department.
• Completes and submits self-evaluation 30 days prior to anniversary date.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.

Location: Downtown La Plata Branch - 202 Centennial St.,La Plata, MD 20646

Position Type/Expected Hours of Work:

• Full-time.
• Exempt.
• Days of Work: Monday-Friday.

Required Education and Experience:

• Possess or be working toward a degree in business, finance or related field or possess a comparable level of education and experience.
• Three to five years of commercial services or banking experience preferred.

Compensation:

• The pay range for this position is $65,000 to $85,000 annually.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.