Sr Mgr Depot Operations

Working under general supervision of the VP, Technology Integration and Distribution Center, relying on experience and judgement to plan and accomplish goals, the Sr. Manager, Depot Operations provides leadership for the technical operation teams in the Depot. Through effective management and adequate training of technical operation team resources, the Sr. Manager ensures the timely fulfillment of customer orders, depot repairs and warranty work while maintaining high quality standards for the work performed. The Sr Manager ensures the capabilities of the technical staff are kept current with new technologies and value add service demands.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

• Functions as the leader for the Depot Operations team. Oversees day-to-day activities of the team, keeping to established customer service level agreements for total cost and quality to maximize efficiencies. Creates and manages policies and procedures that allow the company to be compliant with vendor requirements and internal controls.
  
  
  
  • Ensures compliance to the customers' fit for use requirements and internal controls are being followed.
  • Provides routine reports, variance analysis, and special project analysis with the intent to recommend corrective action as necessary.
  • Implements processes within the depot to increase productivity and decrease costs to the organization.
  
  
  
  
• Manages direct reports to meet the established SLAs for customer service and vendor compliance while meeting organizational requirements for budgeting and increased operational efficiency.
  
  
  
  • Develops and maintains well trained and highly motivated staff by providing goals and ongoing performance feedback; conducts annual performance evaluations within established timelines.
  • Creates reports to review performance against operating plans and standards.
  
  
  
  
• Manages time and attendance tracking to ensure accurate and timely completion of daily time records and weekly submission of timecards for payroll processing.
• Develops internal process improvements to create efficiencies which will improve customer SLA and quality standards.
  
  
  
  • Provides documentation and training of improved depot processes
  • Identifies processes associated to onboarding additional customers for the team to support.
  
  
  
  
• Performs all other duties or special projects as assigned.

• Degree requirements: Bachelor's Degree or the equivalent combination of education and work experience.
• Minimum 10 years relevant work experience required.
• Substantial understanding of changing technological needs relative to hardware / software solutions in an enterprise business environment.
• Well-developed problem analysis and resolution skills with ability to identify, develop, implement, maintain and modify operational plans to meet established goals and objectives.
• Detailed knowledge of time sensitive technical service fulfillment operations.
• Solid competencies with Microsoft Office Tools with advanced knowledge of Excel and the ability to create reports utilizing formula functions and graphs. Knowledge of Power BI a plus.
• Proven experience with budget forecasting, planning and application.
• Proven experience managing multifaceted, high volume, fast paced, time sensitive work environments.
• Solid experience leading combined salaried and hourly teams in a processing environment.
• Adaptable with ability to be flexible and manage resources to meet fast changing operational requirements.
• Decisive with ability to make a prompt determination and substantiate decision if challenged.
• Supportive mentor with ability to guide and develop team members.