Service Coordinator Supervisor

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What you will experience in this position:

• The Service Coordination Supervisor will lead a hybrid team of Service Coordinators to achieve operational excellence and ensure world-class service delivery. This role offers an outstanding opportunity to drive strategy, coordinate daily activities, and implement proven solutions to improve customer satisfaction.
• As a working supervisor, you will lead, coach, and supervise a team of Service Coordinators, helping to ensure alignment with operational goals and performance standards.
• *Evaluating the performance of team members.
• Perform administrative duties, including time-off and payroll approvals, budget planning discussions, and corporate credit card expense authorizations.
• Coordinate and supervise daily activities to ensure timely and accurate service delivery.
• Provide training, mentorship, and support to team members.
• Identify, develop, and implement strategies to improve team performance and customer happiness.
• Address complicated customer issues and ensure resolution.
• Collaborate with other departments to streamline processes and improve service quality and response time.
• Ensure compliance with company policies and procedures.

You have:

• To compete for the Service Coordination Supervisor role, you should bring:
• An academic background in management, business administration, or a related field, or ideally five years' experience in team leadership, service coordination, or customer service management.
• Strong skills in problem-solving, communication, and interpersonal management.
• Working knowledge of Microsoft Office.
• Minimum of two years' experience working with ERP systems; prior experience with Epicor is preferred.
• The ability to adhere to company policies and successfully implement improvement strategies.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.

• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.