Account Manager 1

1. Position Summary

As an Account Manager, you will be working as part of a dynamic sales team in partnership with our highly motivated technical experts to react to customer requirements to offer tailored solutions covering a whole portfolio of compliance services. Our ability to listen to the customer, identify their exact requirements and respond quickly with a technical and commercial solution sets us apart from our competitors, therefore this role will ideally suit a candidate with a technical aptitude, a drive to succeed, and sales exposure within an engineering environment.

The testing will focus upon laboratory-based testing: EMC, RF/Wireless, Product Safety, Cybersecurity & Environmental disciplines. You will be responsible for solutions-based selling to our client base to ensure that we are providing added value throughout the customer journey.

1. Responsibilities

• Own and manage quotation generation from any allocated accounts
• Handle incoming telephone, email and website enquiries effectively and efficiently
• Be able to identify and provide solution-based packages from TUV SUD's service portfolio.
• Fast and effective generation of quotations and proposals using the CRM tool.
• Ownership of follow up activities to convert quotations to orders, to be recorded on CRM tool.
• Compiling and validating prospect lists and maintaining CRM records.
• Conduct site visits to meet with engineers that are developing products and have a need for evaluations & testing.
• Add value to the customer by listening to their requirements whilst having the ability to understand their compliance needs.
• Entry of key information into the business project management tool once quotations become projects.

1. Additional Responsibilities

• Support the Company's vision and mission statement.
• Adhere to all Company policies and procedures as outlined in the various Corporate Policies and the Employee Handbook.
• All employees are responsible for general cooperation and support of all Company locations.
• All employees are expected to work in a manner that supports a safe and healthy work environment for themselves and others. This includes following established rules, policies and practices of environmental, health and safety in the workplace.

1. Education and Experience

• Recent and in-depth experience in an account management role, or experience delivering EMC, RF/Wireless or Product Safety Test Services in a TIC environment.
• Working knowledge of medical device regulatory submission requirements.
• Experience of dealing with international customers.

1. Specific skills, knowledge, and abilities

Technical /Business Unit Related Skills & Knowledge: The technical skills and knowledge that are important for a specific role that enable an employee to fulfil the technical and business needs of their role. This is to be defined by the respective business unit/department and will be evaluated in performance assessments.

• Experience or strong understanding of the medical device regulatory process through the FDA, EU MDR and other regulatory bodies.
• Knowledge of the typical medical device project management, clinical trials & design/development process to understand how our services align with our client's objectives.
• Laboratory-based product testing knowledge within the Test, Inspection and Certification (TIC) industry or industry experience of product qualification using laboratory-based product testing (e.g. IEC 60601, ISO 14708 & FCC/EU RED Wireless Standards, etc.)
• Exceptional organization skills and the ability to multitask and prioritize workload based on client and business requirements.
• Consistent ability to deliver, plan for contingencies, and look for opportunities to improve.
• A good understanding of customers' needs and perspectives to improve customer experience.
• A good understanding of practical financial issues and business fundamentals. Understanding of the key profit drivers and how areas/functions contribute to the profitability of the business.
• A track record of exercising a good balance between technical judgement and business awareness.
• Competent user of Microsoft Office packages and bespoke business tools.

• A good team player with a positive "can-do" attitude who actively and positively engages with colleagues with a proactive approach to change and self-development.
• An excellent communicator - written, face-to-face and by telephone.
• Self-driven and results orientated.
• Our core values are "Own it", "Improve it" & "Make it Positive" - candidates who possess this mind set, and who look to continually strive for improvement, in both their direct and in-direct areas of responsibility are those who excel at TUV SUD.

1. Competencies

Fundamental competencies form the foundation for individual and organizational success in TUV SUD and apply to all employees and showcase behaviors aligned to TUV SUD values and culture cornerstones and will be evaluated in performance assessments.:

• Communication
  
  
  
  • Listen to others and send clear, convincing and balanced messages as well as effectively exchange ideas, information and feelings with stakeholders.
  • Pay attention to non-verbal behavior and respond respectfully.
  • Give and takefeedback constructively.
  • Possess empathy and make it the guiding principle for communication.
  
  
  
  
• Collaboration
  
  
  
  • Work as a team with people (internal / external) through traditional and / or virtual collaboration, to develop ideas / solutions and complete a project / task, taking into consideration diversity in views and experiences.
  • Respect other's opinions and feedback
  • Keep communication open and never withhold information necessary to carry out tasks.
  • Place group goals above personal satisfaction and/or recognition and reach consensus on how to achieve the goals.
  • Show appreciation and support each other.
  
  
  
  
• Customer Orientation
  
  
  
  • Assess and understand internal and external customer needs.
  • Act with integrity when creating value and results for customers and the organization.
  • Establish and maintain effective and trusting relationships with customers.
  • Continuously identify and explore business opportunities and innovation.
  
  
  
  
• Self- Management
  
  
  
  • Effective and efficient in managing one's time, energy, emotional well-being, and workload.
  • Maintain a good professional image, work standards and expectations.
  • Ensure personal life does not impact work productivity and efficiency.
  
  
  
  

Operational competencies reflect current and future needs required to perform each job in TUV SUD. They are competencies that can be applied to all employees (professional and Expert) and are further broken down into sub-categories of cross area methodology and strategic technology:

• Product Management
• Sales
• Digital Literacy & Cybersecurity
• Innovation
• Project Management
• Sustainability

TUV SUD leaders who are leading teams and the organization in an aligned manner that showcase behaviors aligned with these leadership commitments.

• Execute for Commercial Success Together
• Focus on Inclusiveness and People Growth Globally
• Shape Tomorrow's Business Innovatively
• Create Customer Value as on TUV SUD
• Drive Operational Excellence Collaboratively

1. Material and Equipment Directly Used

General office equipment; telephone, personal computer, printer, copier, scanner and other communication tools

1. Working Environment /Physical Activities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to walk, stoop, kneel, crouch, or crawl, reach with hands and arms; always requires employee to sit, talk or hear, and use hands to finger, handle or feel. Position requires close vision.
• Ability and willingness to communicate frequently if required by telephone, fax and email and other communication tools to ensure that the organization's business is completed effectively and in a timely manner.
• The employee must occasionally lift and/or move up to pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is moderate.

Some domestic travel may be required up to 10% of time and international travel may be required with advance notice.