IT Enterprise Associate Desktop System Administrator

Inova Alexandria Hospital IT Customer Service is looking for a dedicated IT Enterprise Associate Desktop System Administrator to join the Team. This role will be full-time day shift working Monday - Friday located in Alexandria, VA.

The IT Enterprise Associate Desktop System Administrator is responsible for the imaging and configuration, per defined standard operating procedures, of systems hardware/software-related infrastructure. Resolves problems effectively and efficiently so that tasks can be completed in a timely manner and communicates (technically and non-technically) with other team members, other technology services staff and vendors.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules.

IT Enterprise Associate Desktop System Administrator Responsibilities:

• Manages the installation of Windows end-user devices and peripherals based on a standard operating procedures and policies.
• Identifies and resolves more complex problems with the toolset. Communicates problem-solving measures taken for inclusion into the standard operating procedures and policies so that recurring problems can be resolved.
• Works imaging and installation tasks from a ticket queue.
• Makes recommendations to senior team members and management for larger updates of procedures/standards to improve efficiency of the imaging, installation and configuration process.
• Ensures that basic updates of documentation of procedures/standards on the proper imaging and configuring of operating systems software are complete and accurate.
• Proactively identifies and implements successful preventive measures for basic issues affecting desktops, printers and WOWs.

Minimum Qualifications:

• Education: Associate's degree; or HS Diploma/GED and 4 years relevant professional experience in addition to the minimum experience required
• Experience: 1 year of experience in supporting a desktop environment with both basic administration and problem resolution and Microsoft Windows seven and Windows 10 and above issues

Preferred Qualifications:

• Previous experience working as a Desktop Administrator in a healthcare environment preferred.