Customer Success Manager, Studios (Hybrid- Austin, TX)

Location: Austin, TX (Hybrid - 3 days in office per week)

At Togetherwork, we bring people together through technology, collaboration, and shared success. Our mission is to help organizations thrive by building connections that last. We believe great customer relationships are at the heart of everything we do, and we're looking for a leader who shares that vision.

We are looking for a proactive and customer-centric Customer Success Manager (CSM) to support the success of customers across 1-2 core products. This role is focused on delivering scalable customer engagement through digital programs, playbooks, and proactive lifecycle management. The ideal candidate is passionate about customer experience, operational efficiency, and leveraging technology to drive impact at scale.

• Customer Engagement at Scale: Execute one-to-many customer successstrategies using digital tools, automation, and scalable programs.
• Playbook Execution & Iteration: Build, refine, and deploy product-specificcustomer success playbooks that guide onboarding, adoption, and renewal.
• Customer Journey Support: Ensure customers are supported throughout theirlifecycle with timely, relevant resources and touchpoints.
• Content Collaboration: Partner with internal teams to create and maintaincustomer-facing assets (e.g., webinars, help articles, training modules).
• Customer Health Monitoring: Track and analyze customer health metrics(adoption, usage, satisfaction) to identify risks and opportunities.
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  Feedback Loop: Capture and share customer insights to inform productimprovements and internal processes.
  
  
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  Cross-Functional Collaboration: Work closely with Product, Support, andMarketing to align customer success efforts with broader company goals.
  
  

• 3+ years of experience in Customer Success, Account Management, or a related
  customer-facing role.
• Experience supporting SaaS or technology products, ideally across multiple
  customer segments.
• Strong analytical mindset and experience using data to drive decision-making
• Excellent leadership, communication, and change-management skills

Ability to collaborate across departments in a dynamic, fast-paced environment

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  A scalable customer success model that delivers measurable growth and retention

  
  
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  Customers who feel supported and empowered through proactive engagement

  
  
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  Actionable insights that continuously improve the customer experience

  
  
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  A thriving, high-performing customer success team

  
  

At Togetherwork, you'll be part of a collaborative team that values innovation, impact, and growth-for both our customers and our people. We offer competitive compensation, a hybrid work model in our vibrant Austin office, and the opportunity to shape the future of customer success at scale.

The Company offers a comprehensive employee benefits program, including:

* Medical, dental, and vision insurance options
* 100% Employer paid short/long term disability
* Basic Life
* 401(k) option with 100% company match up to 4%
* Flexible paid personal/vacation time built on mutual trust and accountability
* 10 sick days annually
* 10 company paid holidays
* 6 weeks paid parental leave
* Pet Insurance
* Medical Travel Benefits
* Infertility Benefits
* Teladoc
* Employee Assistance Program
* Wellness Benefits & Engagement Platform

Inclusion and Diversity:Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.