Cross Connection Coordinator

Are you looking to make a meaningful impact on public health and the environment? Join the MWRA team! We deliver some of the nation's highest-quality drinking water to 3 million residents, restored Boston Harbor, and continue to invest in protecting vital public resources. Be part of a mission-driven organization where your work truly makes a difference-in a safe, inclusive, and supportive environment.

Summary:

Manages MWRA Cross Connection Control Program and performs required sanitary surveys. Acts as the MWRA Community Leak Detection Liaison. Coordinates field training in leak detection for municipal employees of MWRA-supplied communities. Provides input on projects that concern Metropolitan Operations Pipeline group. Supervises the Inspection group in the absence of the Supervisor of the section. Serves as the secondary operator for Deer Island water system.

Posting Period: 10/23/2025 to 11/5/2025

Location: Chelsea, MA

Salary: $88,415.24 - $123,151.63 Annually $1,700.29 to $2,368.30 Weekly

Work Schedule: Monday - Friday 7:30am - 3:30pm

Key Responsibilities

• Manages the MWRA Cross Connection Control Program. Coordinates with MWRA maintenance personnel to ensure back flow testing is properly completed.
• Performs cross-connection control surveys of the distribution system and prepares progress reports and relevant survey documents.
• Assists customer communities with leak detection services, if requested.
• Provides support and technical assistance both internally and to communities in issues related to leak detection and flow testing.
• Assists with the collection of field data from in-house valve replacements and leak sites including sketches with distance ties to newly installed equipment and leaks.
• Coordinates field training for MWRA employees and MWRA Community employees in leak detection methods.
• Participates in all aspects of water meter testing. This may include performing meter testing, data interpretation, and equipment installation.
• Assists the Senior Program Manager Pipeline with design and submittal reviews on MWRA water pipeline projects concerning Metropolitan Operations pipeline.
• As directed, coordinates with Operations Engineering on pavement maintenance contract field activities to ensure compliance with contract.
• Serves as the Secondary Operator of Deer Island Water system and helps to ensure that the system complies with all DEP regulations.
• Performs related duties as required.

Required Qualifications

• Knowledge of waterworks construction as normally attained through a Bachelor's degree in engineering or management field; and
• Practical knowledge of water distribution system operation, leakage surveys, reading and interpreting plans and drawings, and cross connection control as acquired by at least three (3) years of experience in the water industry; or
• Any equivalent combination of education and experience.
• Class D Driver's license.
• Massachusetts Grade 2D Operators of Drinking Water Supply Facility License (OIT).
• Must obtain Grade 3D license Drinking Water Supply Facility License within 18 months.
• Certification by the Massachusetts Department of Environmental Protection (MassDEP) as a Cross Connection Surveyor within 12 months required. Must maintain active certification.
• This position has been designated as essential in instances where the MWRA Executive Director requires essential personnel to report to work such as inclement weather or other emergencies.

Knowledge and Abilities

• Excellent administrative, interpersonal, written and oral communication skills.
• Demonstrated knowledge of roadway safety practices, including night operations.
• Ability to read and interpret plans, maps, and drawings.
• Demonstrated proficiency in the use of field location techniques such as GPS.
• Ability to develop and maintain productive working relationships with outside parties.

Tools and Equipment Used

Office machines as normally associated with the use of telephone, personal computer including word processing and other software, copy and fax machine. Leak detection, meter testing equipment and associated field equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee is regularly required to stand and walk. The employee is frequently required to sit and talk or hear.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee regularly works in an office environment.

The employee will also regularly be performing duties in the field and will be subject to varying weather conditions.

The noise level in the work environment can be very loud in some field settings and moderately loud in other work locations.

Supervision Received and Exercised

Works under the supervision of the Supervisor, Inspection.

Supervises Inspection section staff as needed including Senior Field Service Technicians.

Other Position Information

PCR#: 3384048

Division: Operations

Department: Metro Water General

Union/Grade: MOSES (Unit 9)/Grade 23

Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.