Project Manager/Business Analyst

As a Project Manager for the New Jersey State Enterprise team of Tyler Technologies, you will be responsible for implementation and support of enterprise level initiatives and projects. This is an opportunity to create impact, affect customer success and deliver exceptional user experience to our partner. You will work closely with our client and product team(s) to deliver Tyler's Point of Sales software solution to our partners within New Jersey. This is a hybrid position with requirement to be in office two days per week.

Location

Trenton, New Jersey

Responsibilities

• Work with partner and product team to coordinate project schedules
• Coordinate rollout of implementation across client locations
• Serve as primary point of contact for clients on day-to-day basis
• Assist QA staff from product team with product testing
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions
• Design and conduct knowledge transfer sessions and training, both on site and via webinars
• Create both client-facing and internal documentation
• Act as liaison between partner and the product team, including conveying technical information so that non-technical individuals can understand
• Perform other duties as assigned
• Work will be required on weekends as needed

Qualifications

• Bachelor's degree, or comparable work experience in a customer focused project role
• Knowledge of the payments industry and point of sale devices preferred
• Experience managing customer success initiatives preferred
• Ability to analyze business processes and develop a practical and useful system to support them
• Excellent communication skills
• Technical Writing & Documentation skills
• Strong problem solving and analytical skills
• Keen attention to detail.
• Proficient with Microsoft Office.
• Ability to be effective in a fast-paced environment balancing different roles on different projects.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $53,081 - $69,843 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.