Department Leader - Franklin Road eCommerce

This position starts at $20 an hour!

Job Summary

ShopGoodwill.com is the first e-commerce platform created, owned, and operated by a nonprofit organization. Today, more than 130 Goodwill organizations from around the United States and Canada list and auction unique items on the site, including art, antiques, collectibles, apparel, jewelry, electronics, and more. Goodwill provides an engaging online shopping experience on this site and other online destinations to further Goodwill's mission of helping people who are facing barriers in finding jobs.

The eCommerce Department Leader works with the Operations Manager, the facility leadership team, and external resources to achieve facility operational objectives that support the annual operating plan/budget. The Department Leader makes decisions involving customers, suppliers, team members, operational issues, business planning, priority-setting, creating staff schedules, team member performance appraisals and development, compliance with company policies, and all areas of the business. Additionally, the Department Leader manages, coaches, and trains a diverse full- and part-time hourly workforce in a principles-based environment. The environment is production- and safety-focused with a culture that values mutual respect, support, growth, positive team spirit, and family. Leadership roles require availability and flexibility within the site's hours of operation as schedules may change as needed. Leadership is expected by 6:30AM to prepare for the 7AM start of the shift.

Hours of Operation: 7AM-6PM, Monday through Friday and Saturday, 7AM-3:30PM

Example Duties and Activities

Operations (Safety/Financial/Productivity/Customer) - 70%

• Monitors daily operations and performance. Proactively addresses and follows up with all operational concerns.

• Understands and manages leading indicators to ensure lagging indicators are met. Advises the Operations Manager on significant trends and variances. Develops and implements action plans once approved on time and meeting quality of work expectations.

• Examines applicable marketplace and customer metrics to identify trends, opportunities, and threats. Develops and implements (with Operations Manager approval) plans to grow and protect the business based on analysis.

• Understands, forecasts, and manages sales, and controllable expenses including payroll, supplies, and professional fees in a way that ensures operating income expectations are met.

• Utilizes reports to identify opportunities for improvement and implements solutions within the site.

• Ensures critical internal and external customer-supplier connections (e.g. to Stores, the Transportation Team, Facilities, etc.) are identified, understood, and managed in a way that ensures customer needs are being met and flow is balanced. Improves connections by identifying and eliminating root causes of issues where practical.

• Maintains a system of problem identification and elimination that is focused on hazards to the achievement of operational goals and objectives.

• Drives improvement in sales and operating margins through sales growth initiatives, productivity improvements, and expense reduction initiatives.

• Confirms all site-specific supplies are on hand for daily business operations and processes/systems are in place and being maintained.

• Verifies the department meets acceptable standards related to appearance and housekeeping.

• Demonstrates strong department safety program leadership through hazard elimination, audits, enforcement of facility expectations, and strong safety training and awareness programs. Ensures compliance with OSHA expectations.

• Ensures the department maintains staffing levels required to achieve the facility's budget. Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.

• Meets all daily department goals/objectives and fills in for associates during staffing vacancies or to model goal attainment.

• Drives accountability inside the department by holding associates accountable to meet the 5 Areas of Performance: Attitude, Work Rules, Productivity-Quality/Quantity, Safety, and Attendance and supports peers in doing the same across the Site.

Staff Management and Development - 30%

• Creates and maintains a positive culture of encouragement, motivation, and high morale within the department. Models open professional communication, immediate resolution of issues, and healthy confrontation within the department.

• Plans, organizes, and directs all activities of department associates including training and developing, maintaining accountability, motivating, monitoring productivity, communicating, and managing performance. Also works closely with them to remove any significant work barriers to goal attainment.

• Ensures employee performance feedback is provided in a timely manner, and all required performance reviews are completed on time.

• Seeks out opportunities for professional development for both self and other team members. Cross-trains in other areas to build skill base and value within the department.

• Ensures all associates are provided and have completed all training required to perform their jobs, and the training is completed appropriately. Ensures training processes and systems are maintained and continuously improved to enable goal achievement in a high-attrition environment.

Required Competencies

• Degree and Credential Requirements - High school diploma or GED or willingness to attain.

• Proven Leadership - Leads, develops, and gets results for a team, department, or organization through qualities of integrity, accountability, empathy, humility, resilience, vision, influence, and positivity, in a leadership role managing large teams. Fosters a strong team atmosphere.

• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.

• Technical Knowledge - Has solid knowledge of G Suite with Internet navigation skills. Prior Excel proficiency is a plus.

• Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.

• Critical Thinking - Uses both rationale and reasoning to examine data, processes, and strategies in identifying trends and inconsistencies to create alternative solutions, conclusions, or approaches to problems.

• Continuous Learning - Takes hands-on initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive cross-training and apply feedback to continually improve.

• Adaptability - Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude. Continually assesses tasks and responds to those requiring extra attention. Foresees and seeks to avoid crisis management.

• Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.

• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.

• Strong Work Ethic - Demonstrates a high degree of professionalism, has a drive to succeed at any task, produces consistent and high-quality work, is organized and timely, values good attendance and punctuality, and is able to work with minimal supervision.

Preferred Competencies

• Industry Expertise - Has led a production-oriented team. Possesses familiarity with activities related to online retail, auction site sales, logistics, customer service, merchandising, process planning/improving, or a related online service-oriented industry. Has worked within environments utilizing continuous improvement processes.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

• The employee is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl to manage repetitive movement. The employee must regularly lift and/or move up to 50 pounds. Can manage prolonged periods of standing, sitting, and/or working on a computer or handheld scanner. Some exposure to moderate noise and temperature variations and working with constant overhead fluorescent lighting.

• Visual Acuity - Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus.

• Minimum of 18 years of age

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement

• Comprehensive health plan

• Generous paid time off (PTO) and paid holidays

• Sabbatical and parental leaves

• Life, dental and vision insurance

• Short- and long-term disability plans

• Nationally recognized preventive health and wellness program

• Section 125 pretax health spending account, dependent care spending account, and premiums

• Retirement planning options with generous company % match

Mission and Values: click here (for IN) and here (for IL)