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ABOUT PARKER HANNIFIN AEROSPACE GROUP At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient, and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we can make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed. At Parker, our team members belong, matter and make a difference. We believe that the key to bringing talented new team members into our organization is by focusing on everyone's talents and potential rather than the job specification. If you have innovative ideas and a commitment to excellence, we are more than happy to consider you for other roles in Parker that may be a good fit. CUSTOMER ACCOUNT REP. The Customer Account Rep (CAR) is the first point of contact for many of Parker's customers. They deliver world-class service and support to the business by responding to customer enquiries, updating the business systems, prepare and deliver quotations, and joining with the planning team to accurately forecast demand. By utilizing the Parker High Performance System, the CAR will serve as the primary interface responsible for ensuring the most efficient and positive relationship with ParkerParker's customers, while enabling level-loading of production and expeditious resolution of customer assertions. The role will support the teams Senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group. JOB RESPONSIBILITIES
Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system. Raise quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times. Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel. Coordinate site visits to Parker's facilities and set-up customer meetings as required. Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied. Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Parker is judged. Gathers information from Finance, Procurement, Demand Planning and Manufacturing departments in order to produce accurate costing sheets. Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process. Upon receipt of orders for "out-of-production" products, gather the information necessary to prepare a quotation, which includes pricing, production lead time and Parker terms and conditions. Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost. Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations). Utilize business systems, including Salesforce/CRM, portal management and work flow tools, to expedite the process of receiving, reviewing, responding and booking orders. Works to resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level in the most beneficial manner for Parker by collaborating with other functions and seeking appropriate management approval. Attend and occasionally participate in Daily Layered Accountability meetings and collaborate with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand, assist with production forecasting and convey information to and from customers. Other tasks as assigned, which will typically include supporting the Senior Customer Account Representatives.
QUALIFICATIONS
SKILLS, KNOWLEDGE AND ABILITIES
Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.) Ability to understand and follow specific instructions and procedures Ability to gather data, to compile information, and prepare reports Strong verbal and written communication skills Excellent customer service orientation Well-organized, detail-oriented, and ability to multi-task Ability to follow detailed instructions in order to meet deadlines Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outtlook, and web-browsers Knowledge of SAP/MSS/Sales Force Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities.
Come join the Parker Aerospace Team! We are proud to offer a competitive benefit designed with health, wealth and well-being in mind. Our competitive package includes: Health and Wellbeing:
Comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts. Wellness incentive credits leading to reduced healthcare premiums. Access to Employee Assistance Program (EAP) for health and well-being support. On-site facilities: cafeteria with a wide array of food options, mini mart, and vending machines. Participation in health and emotional wellbeing challenges with rewards.
Financial Security and Growth:
Competitive salary with an annual bonus incentive plan. Retirement benefits: 401(k) with company match opportunity. Income Protection, Life Insurance, Accidental Life & Dismemberment Insurance, Short and Long-Term Disability insurance.
Work-Life Balance and Flexibility:
Generous Paid Time Off: 120 hours, plus up to 13 paid holidays including a company-wide shut down between Christmas and New Year's. Parental Leave: 4 weeks at 100% pay for new family additions. Extras like Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth.
Career Advancement and Education:
Career development opportunities with up to $10,000 tuition reimbursement per year. Support for ongoing education through our Educational Reimbursement program.
Parker Purpose Opportunities:
Business Resource Groups promoting diversity, equity and inclusion. Volunteering day off and social committee activities throughout the year.
Additional Benefits:
Employee Perkz on various services (car purchases, computer purchases, life adventures, etc.) Employee Referral program - Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000) Dress for Your Day policy, offering flexible work attire options. Grab a bite to eat at the on-site cafeteria that provides a wide array of breakfast, lunch and snacks. We also have a mini mart on the production floor as well as vending machines on all floors if you need to satisfy a sugar craving. - If applicable to division or site Flexible working policies including a 9/80 Alternative Work Schedule (AWS) and hybrid virtual work arrangements - If applicable to division or site
EQUAL EMPLOYMENT OPPORTUNITY Employment opportunity (EN-USA) Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor") If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination DRUG TEST Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
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Parker Hannifin Corporation
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
Oct 23, 2025