IT Support Specialist

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Job Description:

Satair (an Airbus services company) is looking for an IT Support Specialist to join our Information Technology Team based in Dulles, VA.

You will be supporting your local colleagues with IT issues and requests - whilst ensuring the support of colleagues globally as well. As the position is the first of its kind for our Peachtree City site, we heavily rely on your ability to be self-driven, and being communicative with your IT Support colleagues in other sites. Your closest IT Support colleagues are located in Miami and Washington.

Meet the Team:

As an IT Supporter in Satair, you will join a team situated in the US, Denmark, Singapore, China, and Germany. We provide IT Support to our colleagues in the business on a 24/7 basis, by following the sun. As we are the first step into IT, guiding colleagues and leading them to our experts is also a discipline we practice.

Your Working Environment:

Located in Dulles, VA is one of ten of Satair's global locations. With more than 100 employees this location is one of the biggest operations globally for Satair shipping Aircraft parts across the globe.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

The team coordinates, implements and monitors all IT services customized to meet the customer's specific needs, to ensure a positive customer relationship. Our team provides technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of technical and operational needs.

Primary Responsibilities:

IT Operational Support: 90%

• Provide technical support and assistance to assigned site(s) and colleagues via IT Incidents and IT Service Requests

• Resolve hardware, software, and network related issues promptly and effectively

• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved

• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed

• Ensure asset management is done according to our processes

• Ensure that IAM activities are done with proper attention and care

• Capture and share knowledge through written Knowledge Articles

• Work closely with the different Service Desks within the organization of Airbus

Urgent and Critical Support: 10%

• Support the U.S. and global sites by participating in a rotating on-call IT support pool (outside of normal business operation hours).

Your Boarding Pass:

Education:

Required:

• Associate's Degree or a combination of education and experience

Preferred:

• ITIL Foundation certification

Experience:

• 3+ years experience in IT support or related field

• Broad understanding of IT (hardware, software, network, communication)

• A good understanding of the following will be an advantage:

  • o Network topics such as DHCP, and DNS

  • o Printer troubleshooting and Print Management

• Experience with IT Asset Life Cycle Management (CMDB)

• Experience with writing documentation, as this experience will be required when writing knowledge articles.

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

• Fluent in English both written and verbally

• Written skills that demonstrates structure

Technical Systems Proficiency:

• Use of Google suite products

Physical Requirements:

• Lifting and Carrying: Able to carry up to 30 pounds on an intermittent basis.

• Hearing: Corrected hearing able to respond to emergency alarms, alerts and warnings. Ability to hear via telephone, teleconference, and work-related conversations.

• Pushing/Pulling/Manipulation: Able to push and pull items in the workplace

• Sitting: Able to sit and work in front of a computer or other machine for extended periods of time.

• Squatting/Kneeling: Able to squat and kneel as needed to retrieve or place items on low shelving.

• Standing: Able to stand for long periods of time

• Physical requirements similar to that of a moderate activity job

Travel Required:

• 10% Domestic and International

Candidates must be able to work in the US without current, or future, need of visa sponsorship/work authorization.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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