New 
Customer Service Rep - URBANDALE, IA
 Lincare Holdings | |
 United States, Iowa, Urbandale | |
 Oct 23, 2025 | |
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This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
JOB FUNCTIONS: * Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and updates demographic information such as address and telephone number in computerized records | |