Senior Manager, Business Development and Service Line Planning

POSITION SUMMARY:

The Senior Manager of Business Development provides strategic and operational leadership for service line business planning and performance analytics across Boston Medical Center Health System (BMCHS). Reporting to the Director of Performance Management, this role is responsible for leading the development of business plans, overseeing service line financial and operational analytics, and ensuring consistency, quality, and alignment of financial reporting across the system. The Senior Manager acts as a key advisor to Finance and operational leaders, integrating financial modeling, data-driven analysis, and cross-functional collaboration to inform decision-making and drive sustainable growth. This highly visible role requires frequent interaction with executive leadership and cross-departmental stakeholders, balancing strategic vision with practical implementation.

The position has at least 3 direct reports: 2 Clinical Service Line Managers and a Performance Analytics Manager.

Position: Senior Manager, Business Development and Service Line Planning

Department: Perform Management and Decision Support

Schedule: Full Time

Location: Remote, Boston MA

ESSENTIAL RESPONSIBILITIES / DUTIES:

Business Development & Planning

• Lead the development and implementation of business plans for new programs, services, and initiatives.
• Build financial models, including ROI, sensitivity analysis, and P&L/Balance Sheet impact, to support planning and leadership decision-making.
• Coordinate with Strategy and Capital Planning teams to align new initiatives with system priorities and capital resources.
• Prepare and present clear, data-driven business proposals and updates to Finance Committee, Operating Leadership, and other senior leadership groups.
• Oversee external filings (e.g., Determination of Need, RFPs) related to business proposals.

Service Line Performance & Analytics Oversight

• Direct and integrate service line analytics to identify drivers of performance, financial opportunities, and risks across BMCHS.
• Partner with Financial Planning, Decision Support, and Revenue Cycle teams to strengthen net revenue modeling, service line reporting, and margin analysis.
• Ensure standardization, accuracy, and quality of financial and clinical reporting across service lines, in collaboration with the Clinical Performance Analytics Manager.
• Monitor long-term clinical service planning and market trends to guide enterprise strategy and inform leadership.

Project & Accountability Management

• Oversee project planning and tracking for new initiatives, ensuring adherence to timelines, budgets, and performance metrics.
• Develop clear accountability frameworks for new programs, including progress tracking and reporting structures.
• Support local Finance teams during new business implementations, focusing on infrastructure, reporting, and operational readiness.
• Provide routine performance and risk updated to senior leadership.

Leadership & Team Development

• Supervise Clinical Service Line Managers and the Manager of Clinical Performance Analytics, providing guidance, mentorship, and performance feedback.
• Implement standard methodologies and best practices within the Performance Management team.
• Foster collaboration across Finance, clinical departments, and system-level teams to ensure alignment of strategies and initiatives.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor's degree in Finance, Accounting, Healthcare Administration, or a related field, plus a minimum of 7 years of managerial or consulting experience in healthcare or a related industry, including experience with healthcare reimbursement and cost accounting; or an equivalent combination of education and experience.

PREFERRED EDUCATION AND EXPERIENCE:

Master's degree in Finance, Healthcare Administration, Business, or a related field, and experience in revenue modeling, business intelligence software, and direct service line or provider-level financial management preferred.

Proven experience working with senior leadership and high-level stakeholders in complex organizations.

Project management experience with demonstrated ability to manage multiple projects concurrently and drive them to successful completion.

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED:

N/A

PREFERRED EDUCATION AND EXPERIENCE:

N/A

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Strong knowledge of healthcare finance principles, including net revenue, variable margin, and provider productivity analysis.
• Strong quantitative, analytical and conceptual problem-solving skills
• Advanced Microsoft Office Suite skills in Excel, and PowerPoint, experience with MS Teams
• with strong financial, technical, and analytical skills; and a focus on implementation.
• Capable of preparing and delivering clear, concise presentations to diverse audiences, from executive leadership to clinical and non-clinical staff.
• expertise in project management, problem-solving, and process improvement
• Knowledge of financial and accounting metrics and reporting as applied to complex healthcare businesses.
• Ability to work under pressure in a fast-paced environment.

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