Community Assistors (Medicaid) - Remote in AZ

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.AZ Blue offersa variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is remote within the state of AZ only. This remote work opportunity requires residency, and work to be performed, within the State of Arizona.

The Eligibility Specialist conducts HEA plus application renewals to current members, during an interactive interview with the member to support member retention programs and represents Health Choice and BCBSAZ during the process. (Level 1)

The Eligibility Specialist Sr, plans, assist in development, and organize community outreach events and activities for the purpose of enrollment activity. The Eligibility Specialist, conducts HEA plus application renewals to current members (Level 2)

REQUIRED QUALIFICATIONS

Required Work Experience

• 1 year experience of telephonic customer service experience
• 1 year of experience in outreach, marketing and/or community relations (Level 1)
• 1 year experience of telephonic customer service experience (Level 2)
• 3 years of experience in outreach, marketing and/or health plan (Level 2)

Required Education

• High School Diploma or GED in general field of study

Required Licenses

• Valid Arizona Driver License, with an acceptable driving record

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• 1 year of experience in AHCCCS/Medicaid, CHIP, health promotion, community outreach, social services, marketing or related field (Level 1)
• 3 years of experience in AHCCCS/Medicaid, CHIP, health promotion, community outreach, social services, marketing or related field (Level 2)

Preferred Education

• N/A

Preferred Licenses

• N/A

Preferred Certifications

• N/A

Level 1 and 2

• Upholds our member care standards
• Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment are required
• Ability to handle confidential and personal information is critical
• Build relationships with potential referral sources
• Directly engage with the member on behalf of Health Choice and BCBSAZ programs
• Proficient in translating complex process into simple, step by step instructions members can understand and act upon
• Must be able to work independently, multitask, and problem solve in a fast-paced environment

All levels

• Submit weekly/monthly summary of processed application reports
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep member sensitive documents secured
• Promote Health Choice and BCBSAZ brands to members
• Demonstrated ability to listen skillfully, collect relevant information, and respond to customers in a compassionate manner
• Maintain professional relationships with community partners and internal business partners
• Build and foster community relationships with potential referral sources
• Each progressive level includes the ability to perform the essential functions of any lower levels.
• Perform all other duties as assigned
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements

REQUIRED COMPETENCIES

Required Job Skills (Level 1 and 2)

• Computer experience necessary

• Ability to organize multitask and prioritize work
• Proficient computer skills, Microsoft Office Suite, Word, PowerPoint, Outlook and Excel
• Ability to move fast and/or changing environment and with varying tasks, responsibilities or people

• Effective time management and organizational skills
• Effective interpersonal and communication skills, including presentation skills
• Excellent customer service skills
• Ability to manage multiple tasks and prioritize work to adhere to deadlines and identified time frames
• Ability to lift to 25 pounds
• Must be able to work weekends and evenings as needed.

Required Professional Competencies

• Knowledge of the local health care community
• Knowledge of Medicaid and Medicare regulations and guidelines
• Ability to speak with people in a professional manner
• Work cooperatively, positively, and collaboratively in an interdisciplinary team and with community partners and members
• Effective verbal and written communication skills
• Self-motivated
• Strong leadership, planning and execution skills
• Ability to think analytically and make independent decisions
• Ability to manage large workload

Required Leadership Experience and Competencies

• N/A

PREFERRED COMPETENCIES

Preferred Job Skills

• Bilingual in English and Spanish

Preferred Professional Competencies

• N/A

Preferred Leadership Experience and Competencies

• N/A

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.