Logistics Process Manager (Cost to Serve)

GSK is seeking a skilled Subject Matter Expert (SME) with proven expertise in logistics freight movement and settlement processes. This position is part of the Global Logistics team and reports directly to the Global Process Owner for Logistics.

The Global Logistics function is essential to GSK's mission of delivering medicines safely and efficiently to patients and customers worldwide. Our team oversees the planning and coordination of transportation networks, as well as the optimization of warehousing and distribution. By collaborating across countries and working closely with suppliers, carriers, and internal teams, Global Logistics ensures operational excellence and supports GSK's commitment to improving health outcomes for millions of people globally.

Job purpose:

The Process Manager (Cost to Serve) is the subject matter expert (SME) for logistics freight audit and settlement, ensuring that robust, standardized, and efficient processes are established and fully leveraged throughout GSK.

This position works closely with both internal and external partners to design, implement, and continually enhance strategic logistics processes. By utilizing data and digital technologies, the role drives greater visibility and supports informed decision-making. The SME also plays a key role in supporting change initiatives, user acceptance testing, and master data management to facilitate effective freight auditing and settlement.

We are seeking a high-calibre person who excels at managing complex logistics transformation projects, with a strong focus on simplification, standardization, and automation. In this role, you will be pivotal in optimizing GSK's global logistics freight audit and payment operations, which encompass more than 40,000 intercontinental shipments each year across our Pharma and Vaccines network.

Key Responsibilities (include):

• Be the Subject Matter Expert for the Freight Settlement process; providing expert guidance and support to stakeholders.

• Collaborate with internal and external stakeholders to define, document, and implement best-in-class processes for Cost to Serve.

• Own the analytics requirements and tools to support visibility and analysis of freight spend.

• Lead and support change requests aimed at standardising invoicing processes across GSK network.

• Own the master data process requirements for effective freight audit and settlement and work with relevant teams to govern the same.

• Drive continuous improvement initiatives to optimise Cost to Serve processes through the change request governance process.

• Support audit readiness and contribute to the resolution of any findings related to Cost to Serve processes.

• Foster a culture of data-driven decision-making and process excellence within the logistics function.

Location: Ideally you will be based at GSK HQ (in London), but we will also look forward to high calibre applicants based at our logistics hubs in Wavre (Belgium), Poznan (Poland) or Durham (North Carolina, USA).

About You:

This position offers a unique opportunity to play a pivotal role in shaping and advancing subject matter expertise throughout GSK. You will bring substantial hands-on experience and deep knowledge in logistics and freight settlement, consistently upholding the highest standards of safety, quality, and operational excellence.

Given the multifaceted nature of this role, which involves engaging with a diverse range of stakeholders-including on-site teams, above-site functions, and senior management -you must be highly motivated and adept at navigating complex environments. Success in this position requires a proactive, self-driven approach to problem-solving, exceptional interpersonal skills, and a demonstrated ability to influence and inspire others to achieve outstanding results. A strong commitment to continuous improvement and a practical, hands-on mindset are also essential attributes for this role.

About GSK:

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver 40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

APPLICATION CLOSING DATE - Monday 10th of November 2025 (COB).

Basic Qualifications:

• Relevant degree (eg; Supply Chain Management / Logistics / Finance) or strong relevant supply-chain and logistics experience.

• Understanding of governance and compliance (ideally obtained from a highly-regulated environment).

• Strong data-analysis skills (eg; Power BI or similar data visualisation / reporting tools).

Preferred Qualifications:

• Knowledge / experience of GMP would be highly advantageous.

Benefits:

GSK offers a range of benefits to its employees, which include, but are not limited to:

• Competitive base Salary

• Annual bonus based on company performance

• Opportunities to partake in on the job training courses

• Opportunities to attend and participate in industry conferences

• Opportunities for support for professional development and chartership (GSK are accredited by IET, IMechE, IChemE and other professional bodies)

• Access to healthcare and wellbeing programmes

• Employee recognition programmes

If you would like to learn more about our company wide benefits and life at GSK we would suggest looking at our webpage Life at GSK | GSK.

#LI-GSK

Why GSK?
Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on UKRecruitment.Adjustments@gsk.com or 0808 234 4391. The helpline is available from 8.30am to 12.00 noon Monday to Friday, during bank holidays these times and days may vary.

Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a UK Recruitment FAQ guide. Click the link and scroll to the Careers Section where you will find answers to multiple questions we receive .

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