New

Business Operations Director

JLL
parental leave, paid time off, 401(k)
United States, Washington, Seattle
Oct 23, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Business Operations Director - JLL What this job involves: The Business Operations Director serves as the operational backbone of JLL's property management organization, orchestrating cross-functional initiatives and driving operational excellence across our portfolio. This strategic role acts as a force multiplier for leadership, providing critical insight while maintaining laser focus on key business priorities. As a trusted advisor, you'll design and implement standardized processes, lead transformational initiatives, and create frameworks that enhance collaboration and performance tracking. This position offers the opportunity to shape the future of commercial real estate operations while working with cutting-edge technology and diverse stakeholders to deliver exceptional client outcomes and drive JLL's continued market leadership. What your day-to-day will look like: * Lead strategic planning sessions and facilitate cross-functional workshops to align property management teams on key initiatives and deliverables * Design and implement portfolio-wide performance tracking systems and standardized processes for initiative management and knowledge sharing * Act as trusted strategic advisor to leadership, creating workback plans for business activities and providing tactical support for complex decisions * Identify operational inefficiencies and spearhead process improvement initiatives that drive measurable time savings and enhanced performance * Develop communication frameworks for client and team engagement while ensuring accountability for commitments across multiple stakeholders * Serve as subject matter expert for white paper development, collaborating on strategic content and hosting training events for internal teams * Analyze complex data sets to support data-driven decision-making and translate insights into clear, actionable narratives for leadership Required Qualifications: * Bachelor's degree in Business, Operations, Engineering, or related field * 8+ years of progressive experience in operations management, strategic consulting, or similar leadership roles * Advanced project management expertise with proven ability to manage multiple complex initiatives simultaneously * Superior communication and interpersonal skills with demonstrated ability to influence without formal authority * Strong analytical capabilities and experience with data-driven decision-making processes * Proven track record of building consensus across diverse stakeholders and facilitating cross-functional collaboration * Exceptional ability to remain calm under pressure and effectively prioritize in fast-moving, dynamic environments Preferred Qualifications: * Advanced degree (MBA or similar) in Business Administration, Operations, or related discipline * Experience in commercial real estate, property management, or facilities management industry * Proficiency with JLL technologies, CRM systems, and advanced analytics platforms * Previous experience leading organizational change management and process improvement initiatives * Financial literacy and business acumen with understanding of P&L management * Certification in project management (PMP) or process improvement methodologies (Six Sigma, Lean) * Experience developing training programs and knowledge management systems Estimated compensation for this position: 170,000.00 - 180,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Seattle, WA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays *JLL Privacy Notice* Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.