Enterprise AI Senior Product Manager - IT

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

Shape the Future of AI at RingCentral

Are you passionate about AI and have a knack for turning innovative ideas into reality? RingCentral's IT organization is looking for an enthusiastic, intellectually curious AI Product Manager to help us define the future of the employee experience. This is your chance to be at the forefront of AI innovation, making a tangible impact by improving productivity and streamlining workflows for teams across our entire business.

What You'll Do

• Discover Real Problems: Embed with business units (Sales, Marketing, HR, etc.) to map their workflows, quantify their pain points, and translate those opportunities into clear product requirements with measurable success metrics (time saved, quality, adoption).

• Recommend the Right Tool: Act as the in-house expert on the AI landscape. You'll maintain a comparison matrix of tools (from general-purpose copilots like Gemini and Claude to function-specific apps) and guide teams to the best solution for their needs using a structured evaluation framework.

• Lead Build-vs-Buy Decisions: Use a pragmatic, business-first framework to advise when to integrate third-party solutions versus building in-house AI agents. You'll stay on the pulse of the latest AI trends, from Generative AI and RAG to the competitive landscape.

• Own the Roadmap and SDLC: Drive the product strategy, quarterly planning, and end-to-end delivery from discovery to launch and iteration. You'll use agile rituals to learn quickly and proactively overcome roadblocks by making smart trade-off decisions.

• Partner Deeply with Engineering: Work side-by-side with engineers to co-create prototypes and production features (e.g., RAG pipelines, prompts, and integrations with CRMs/ITSMs/HRIS). You'll establish and monitor key LLM evaluations for correctness, cost, and latency.

• Drive Adoption: Serve as an AI evangelist within the organization. You'll lead training sessions, educate stakeholders, and measure the quantifiable success of launched features to guide future improvements.

What We're Looking For

• 2 years of experience in building or integrating AIpowered solutions in enterprise setting, and 5 years in product management.

• A Bachelor's degree in a technical field (Computer Science, Engineering) or an MBA with a strong passion for technology.

• A solid grasp of fundamental AI and Machine Learning concepts and the modern AI landscape.

• Strong analytical and problem-solving skills, with the ability to break down complex problems and propose data-informed, AI-driven solutions.

• Excellent communication skills, with the ability to effectively collaborate with both technical and non-technical teams.

• A natural inclination towards leadership and the ability to influence cross-functional teams to get things done.

• A genuine passion for AI and its potential to transform the employee experience.

Bonus Points For

• Familiarity with core AI concepts like Retrieval-Augmented Generation (RAG) and Vector Databases.

• Exposure to enterprise systems (Salesforce, Workday) and comfort with SQL.

• Experience with cloud platforms (GCP, AWS, Azure) and their AI/ML services.

• Understanding of APIs, webhooks, and modern authentication mechanisms.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• Voluntary supplemental health coverage and life insurance

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee 1:1 coaching, perks and discounts program

RingCentral's Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying "no" is sometimes just as important as adding new features.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, California, the compensation range for this position is between $142,800 and $204,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.