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Location: Remote -Please note this job cannot be performed in California or Washington state. Hiring Range: This position's hiring range is anticipated to be $58,656 to $65,000 annually, depending on experience, plus great benefits! Schedule: Tuesday - Saturday Recruiter phone screens will begin the week of October 27th. Position Summary: The National Operations Support Coordinator facilitates operational success towards Best Friends Animal Society's no-kill mission by providing oversight for cross-center and cross-department projects and programs. This Coordinator is responsible for providing project support and coordination, as business needs arise, to all direct care teams. Culture Statement and Responsibility:We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day. Essential Duties andResponsibilities:
Collaborate with direct supervisor and key stakeholders to coordinate and oversee projects that increase operational efficiency, consistency, and lifesaving capacity across all direct care teams and program locations; track project progress, identify barriers, and ensure timely completion of deliverables through proactive communication and collaboration. Working alongside the Program Training team, support the implementation of new operational initiatives, ensuring that workflows, communication, and accountability measures are clear and well-documented through policies and procedures. Support Shelterluv administration for the direct care teams including account management, permissions, and troubleshooting user issues; develop and maintain documented policies for standardized data entry and work with Program Training team to ensure all direct care locations have up to date information and access to training to support data integrity and compliance. Assist in developing, documenting, and implementing program-wide policies and protocols that promote operational consistency and efficiency, and develop a positive experience for visitors, animals and staff; coordinate regular reviews and updates to ensure all policies and protocols remain current, accessible, and aligned with organizational priorities, compliance standards, and evolving operational needs. With new technology or software solutions, serve as a supportive liaison representing multiple program locations, helping to identify shared needs, source appropriate resources, and coordinate tool implementation or enhancements based on team feedback and capacity. Provide hands-on guidance and follow-up support during rollout phases to ensure adoption, consistency, and long-term sustainability across all locations. Collect, organize, and analyze operational data to ensure accuracy, integrity, and compliance with internal standards; support the creation of dashboards, reports, and performance metrics to identify trends and areas for improvement; and collaborate with teams to strengthen data literacy and promote consistent data entry and documentation practices across all locations. Develop and deliver training materials, guides, and communications to support adoption of new technology tools, workflows, and procedures; serve as a resource for staff and volunteers by providing guidance and troubleshooting support related to operational systems, data entry, and established practices; and partner with local and national teams to ensure consistent information sharing and adoption of operational best practices across all centers. Administer and maintain the grant management platform, overseeing application setup, workflow configuration, and reporting tools to streamline the process of issuing, monitoring, and reconciling grants.
Skills and Experience:
High School Diploma/GED and/or 2-4 years' experience in customer service and animal sheltering, or similar. Demonstrated ability to manage multiple projects in various stages of development, each with a unique timeline; ability to manage change and lead teams through change. Solid written and verbal communication skills are a must. Abilityto work independently in a fast-paced environment withwell-developedorganizational skillsto juggle multiple competing tasks and demands. Comfortable working with and understanding data. Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process. Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until lifesaving outcome goals are achieved. Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations. Experience in developing and leading efficient and productive teams, ability to facilitate group processes as well as developing and influencing others. Proficiency with Microsoft Office products, especially Excel; familiarity with shelter software, or desire to learn.Experience with Tableau is preferred, but not required. Bilingual or multi-lingual skills are preferred but not required.
Physical Requirements:
Must be able to:
Lift up to 40 pounds, carrying, reaching, stooping, squatting, cleaning, and bending. Work at a computer or drive a car for extended periods of time with repetitive typing, sitting, arm, and hand motion. Work indoors and outdoors in a variety of weather conditions including extreme heat and cold. Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status when traveling to onsite locations. Travel may be up to 20%. Ability to travel, including overnight stays, when needed. Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights and holiday work.
Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.
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Best Friends Animal Society
Oct 23, 2025