Business Process Improvement Lead, Digital Billing Transformation

IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.

Our IT Digital Billing Transformation team is looking for an energetic Business Process Improvement Lead to join our growing team. You will work closely with our Global Business Services teams, identifying opportunities to improve our effectiveness in billing IDEXX products and services to our veterinary customers.

This role will be instrumental in driving business process improvement (BPI), digital transformation, and operational excellence across the order-to-cash lifecycle. The ideal candidate will bring deep SAP expertise, strong project management capabilities, and a passion for innovation and collaboration.

Why this role matters

This position is part of a newly expanded Digital Billing Transformation - Zero Defect Invoicing team, fully dedicated to achieving zero defect billing-a strategic priority for the organization. By integrating technical expertise with business acumen, the Business Process Improvement Lead will play a pivotal role in shaping the future of our operational excellence.

Location: You must be reasonable driving distance to our World Campus in Westbrook, Maine. Hybrid: Minimum of 8 on-site days per month

What You'll Do:

• Collaborate across teams: Partner with our Global Business Services and IT teams to understand order to cash workflows and identify opportunities for process optimization and align digital transformation initiatives with business goals.
• Process design & documentation: Lead the documentation of current and future state order to cash processes, workflows, and solution designs-detailing the business rationale for decisions.
• Drive automation & testing: Work closely with our Digital Billing Transformation Quality Engineer to develop automated regression testing for invoicing scenarios, helping eliminate billing errors.
• Lead change initiatives: Serve as a key business process change agent-using Lean and other process improvement methodologies to influence, lead, and embed sustainable improvements across teams, focused on zero defect billing and order-to-cash optimization. Identify and implement process improvements that enhance customer experience and operational efficiency.
• Communicate with impact: Translate complex business requirements into clear, actionable documentation for both technical and non-technical audiences, including developers and leadership.
• Champion innovation and continuous improvement across systems and processes.

What you need to succeed:

• 5-7+ years of proven leadership in business process improvement (BPI) with the ability to influence at multiple levels of the organization
• Strong analytical and documentation skills, especially in capturing complex requirements and creating functional design documentation
• Effective communication and facilitation skills, with the ability to lead discussions, resolve conflicts, and drive projects to resolution
• Experience in teaching and applying problem-solving methodologies, including scoping, prioritizing, and managing improvement projects
• Adaptability and strong decision-making ability in fast-paced, evolving environments
• Core competencies include Business Insight, Customer Focus, Manage Complexity, Cultivates Innovation, Optimizes Work Processes, Collaborates

Candidates with the following experience will stand out:

• Proven experience with SAP, preferably in Order-to-Cash (O2C) modules
• Strong background in business process improvement and digital transformation initiatives
• Solid project management experience, ideally within cross-functional environments
• Demonstrated ability to work effectively across both IT and business functions
• Experience in global or matrixed organizations is a plus
• Leading cross-functional teams on improvement and change initiatives
• Managing projects and shifting priorities effectively
• Familiarity with order to cash systems such as Billtrust, SAP, or other ERP platforms
• Strong business acumen and a keen understanding of operational impacts

What you can expect from us:
* Base annual salary target: $105000 - $120000 (yes, we do have flexibility if needed)
* Opportunity for annual cash bonus
* Health / Dental / Vision Benefits Day-One
* 5% matching 401k
* Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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