What to Expect
Through engaging and informational interactions with our customers, the Project Advisor performs a pivotal role in ushering projects from order to installation and system activation. The primary function of this role is to be responsive to customer questions and concerns by leveraging superior people skills across multiple forms of communication to facilitate project progression. In providing resolution to customer concerns, Project Advisors work cross-functionally with other internal teams and will partner with Design Consultants to ensure a timely installation and incredible customer experience. The Project Advisor must be a subject matter expert in the entire suite of Tesla Energy products and fully understand the complete job life cycle as they proactively provide updates and set correct customer expectations. The ideal candidate brings high energy, a desire to learn and master new technologies and an optimistic approach to every customer interaction.
What You'll Do
Clearly outline and set expectations with customers assigned post order to ensure a great customer experience. This can be through a welcome phone call and responding to high volume of customer communications leveraging multiple platforms including Phone, SMS, Email and Live Chat Manage personal calendar and CRM software to ensure all follow-up commitments are met Address any potential problems on customer accounts by utilizing critical-thinking skills to drive timely resolutions while interacting with internal energy departments to ensure accurate and timely action Utilize effective time management to assess daily workload and subsequently prioritize tasks, maximizing impact on required worklist Manage customer pipelines of 100+ daily, being able to pivot in forms of communication and using various software, dashboards and reports to progress projects forward Partner with Design Consultants to ensure customers understand who they will be interacting with Utilize various forms of communications for pro active outreach to customers, updating them on project status, and requesting that they action customer items to progress their project
What You'll Bring
Experience in a fast-paced customer-facing role Be solution-oriented, approaching challenges or delays with optimism and creative ideas for resolution Proficiency in computers and CRM software including Microsoft Suite and Outlook Ability to function autonomously, working independent of a support staff, in a fast-paced environment Strong relationship management skills and the ability to explain complex technical concepts Maintain high level of organization while managing high volume pipeline of customer projects, considering future implications of immediate actions for acceleration of project completion The applicant must have or be able to obtain a Home Improvement Salesperson license through: California Contractors State License Board, Connecticut Department of Consumer Protection, Maryland Department of Labor, Nassau County Department of Consumer Affairs, Suffolk County Government Department
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
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Tesla Motors, Inc.
paid holidays, flex time, 401(k)
Oct 22, 2025