Service Administrator

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The Service Administrator I supports the ZEISS Consumer Products Service team by coordinating the end-to-end administrative and logistical aspects of the repair and service process. The goal of this position is to deliver a seamless and positive customer experience while maintaining operational efficiency and organization in the service workflow.

Sound Interesting?

Here's what you'll do:

Customer & Order Support:

• Enter repair information into SAP and Salesforce promptly.

• Support customers via phone, email, and Salesforce by collecting missing info, providing updates, creating orders, and sharing shipping details.

• Initiate customer communications at key repair milestones and follow up to retrieve loaner equipment.

Shipping & Logistics:

• Create shipping and return labels; coordinate pickups.

• Prepare international shipments to and from ZEISS facilities and vendors.

• Pick, pack, book, and ship spare parts to customers.

• Repair & Returns Management:

• Receive and process repairs and returns.

• Inspect returned products for completeness and condition.

• Manage the full return process: create/process returns, approve/reject items, process credits, transfer items, and maintain accurate stock locations.

Billing & Procurement:

• Manage billing for repairs and upgrades.

• Create and process SAP customer orders for sales, returns, loans, repairs, and spare parts.

• Maintain purchase orders for spare parts and replacement optics.

Process Improvement & Collaboration:

• Maintain accurate item and location data in the system.

• Respond to inquiries from the Service Team mailbox and Salesforce list view.

• Proactively suggest and implement process improvements.

• Collaborate with other departments to achieve company goals.

Do you qualify?

• High School Diploma (preferred).
• 3-5 years of experience in a customer service environment (preferred).
• Experience with SAP and/or Salesforce.com (preferred).
• Proficiency in MS Office, especially Excel, Word, and PowerPoint.
• Self-motivated, highly organized, and detail-oriented.
• Strong problem-solving, prioritization, and multitasking skills.
• Effective team player.

Working Conditions and Special Demands:

• Working hours are from 8:00 am to 5:00 pm with a one hour break for lunch to ensure coverage during business hours.
• This is an office-based position in the Hebron, Kentucky facility requiring in-office presence.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).