Dir Catering & Events

Leading Catering Teams

* Demonstrates self-confidence, energy and enthusiasm.

* Understands how to manage in a culturally diverse work environment.

* Uses problem solving methodology for decision making and follow up.

* Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility.

* Builds a positive work environment by demonstrating self-confidence, energy and enthusiasm.

Managing Catering Operations

* Interacts with other catering employees, customers and guests, vendors and suppliers.

* Demonstrates knowledge of all departments within the property.

* Communicates group needs to various departments within the property.

* Prompts handling of all inquiries within market and parameters.

* Creates written and verbal presentations effectively.

* Meet with the Chef prior to function to verify arrangements and to observe the quality of the food presentation.

* Meet with clients to plan their functions and highlight features of facility as well as available services.

Ensuring Exceptional Customer Service

* Communicates all details of catering events to operating departments and customers.

* Manages the quality process in areas of customer service and employee satisfaction.

Supporting and Coordinating with the Sales and Marketing Function

* Qualifies business and tracks leads.

* Solicits and books meetings, conferences and catered corporate and social events.

* Finalizes and upsells catering arrangements for group/convention business.

* Negotiates and markets to drive sales and create profits.

* Identifies customer needs and all sales opportunities which ensure successful catering events.

Conducting Human Resources Activities

* Provides constructive coaching and counseling to employees.

* Directs the development, training, and mentoring of employees.

* Demonstrates knowledge of how and when to impose deadlines and delegate tasks.

* Motivates and provides a work environment in which employees are productive.

* Listens and responds to employee's needs.

* Manages group or interpersonal conflict situations effectively.

* Develops and manages hourly employees.

* Adheres to EEO and AA policies.

Other job duties as assigned and needed