Vice President, HR Operations & Shared Services - Behavioral Health

At Telecare, we believe the strength of our organization sits in the hands of our leaders. We believe having a strong, capable, and motivated leadership team is of foundational importance to the organization's success.

The Vice President, HR Operations is a strategic and operational leader responsible for overseeing HR Compliance, HRIS, and HR Data & Analytics across the organization. This role ensures that Telecare's HR operations infrastructure is compliant, data-driven, and technology-enabled, supporting enterprise-wide workforce strategies and driving operational excellence. The VP will lead the design and execution of scalable systems, programs, and policies that promote compliance with federal, state, and local regulations, optimize HR technology and process efficiency, and leverage workforce data and analytics to inform executive decision-making.

Shifts Available:

Full-Time, Monday - Friday

Expected starting wage range is $203,934.37 - $251,978.83.Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

THE IDEAL CANDIDATE

The ideal candidate for the VP HR Operations & Shared Services role is someone that is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare's values. The ideal candidate is someone who has a successful track record of ensuring HR operations infrastructure is compliant, data-driven, and technology-enabled, supporting enterprise-wide workforce strategies and driving operational excellence. We define operational excellence in 4 key areas:

- Clinical Quality and Risk Management Excellence. First and foremost, the care we provide to those we serve is paramount. Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care and respond to the needs of our clients that maximizes clinical outcomes while reducing adverse events within the programs.

- Workforce Engagement. Having a workforce that is highly engaged translates into the quality-of-care Telecare is able to provide its clients. Being able to maintain low turnover and have staff that stay and grow with the organization are key measures of success.

- Customer Satisfaction. Our customers are important. The VP HR Operations & Shared Services needs to be able to regularly interact with customers and ensure awareness of Telecare's commitment to delivering high quality care and minimizing unintended outcomes.

- Financial Security. Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization's success.

COMPETENCIES FOR THE IDEAL CANDIDATE

The ideal leader for Telecare is someone that has a high level of self-awareness, seeks, and integrates feedback from others and is able to reflect on matters that impact those around them. They know how and when to collaborate, are skilled at navigating complex situations and able to develop the talent and build the team around them to be able to do the same.

The ideal candidate will be someone who is passionate and committed to the vision and purpose of Telecare and is able to lead the organization, guided by our values and will bring the following competencies:

• Proven strategic human resource business partner, with an excellent sense of operations, as well as commercial activities and an appreciation for the interplay between the two
• Ability to prepare and communicate clear and compelling messages to senior leadership
• Strong analytical and reasoning abilities
• Executive presence and excellent interpersonal, oral and written and communication skills
• Proven ability to recruit, train, and motivate employees in order to balance staffing strength and develop future leaders
• Ability to establish credibility and be decisive but able to recognize and support the organization's preferences and priorities

Results oriented with the ability to balance other business considerations

POSITION SUMMARY

This role will assist in the planning and development of the appropriate organizational design, architecture and support systems to enhance ongoing compliance improvements and implementation of the HR Service Delivery model. He or she will serve as a thought leader and partner in advancing high performing organizational effectiveness.

Additionally, the vice president will also focus on leading overall operational excellence of the compliance, Data Analytics and HRIS COEs as well as the HR centralized support services. This includes developing end to end processes that support satisfying associate experience in the areas of engagement, on-boarding, benefits, use of AI, time management and human resources reporting. They will also be responsible for implementing regular use of lean, continuous improvement process improvement discussions within the Human Resources function to identify workflow, process and opportunities for technology to enable improvement and standardization

The Vice President partners closely with HR leadership, Operations, Finance, IT, and Legal to ensure HR operational strategies align with Telecare's mission, values, and business objectives.

QUALIFICATIONS

Required:

• Fifteen (15) years Human Resources management experience; with a minimum five (5) years managing people
• Five (5) years managing teams and supporting corporate clients at the Executive level.
• Demonstrated experience in running an HR service organization utilizing continuous improvement best practices
• Bachelor's degree in human resources or related field, Master's degree preferred
• Broad understanding of the technical and functional components of human resources, including: talent acquisition, talent management, organizational design/development, succession planning, leadership development, compensation; compliance; planning; employee communications; training and development and employee relations
• Extensive experience implementing and optimizing HRIS/ERP systems and workforce analytics platforms (e.g., Tableau, Qlik), integrating data insights to enhance reporting, talent management, and strategic workforce planning
• Demonstrated expertise in leveraging analytics, artificial intelligence (AI), and workforce data to shape talent strategies, identify organizational trends, and drive evidence-based decision-making.
• Proven experience in data wrangling, exploratory data analysis, and the application of advanced analytics and cloud-based technologies (e.g., AWS, Azure, Google Cloud) to build scalable people analytics frameworks, automate HR processes, and ensure data accuracy and governance.
• Strong command of Microsoft Office products: PowerPoint; Excel, Word
• A self-starter with high energy level. Proactive, dynamic, making things "happen."
• Strong strategic thinker and general manager mindset; capable of translating business objectives into tactical action plans and milestones
• An intelligent, decisive, self-confident and results-oriented individual who possesses a combination of mental flexibility, creativity, analytical ability and sound judgment.
• Outstanding interpersonal skills and be able to work across functional areas within a company culture that is high performance, self-directing and collegial
• Ability to build relationships with superiors, peers and subordinates across a large and complex organization
• Able to lead, energize, and influence a wide spectrum of people to achieve exceptional performance
• Entrepreneurial spirit, with a hands-on, roll-up-the-sleeves mentality and a structured and pragmatic approach
• An effective collaborator and relationship builder, able to get results through influencing versus demanding by authority of position; a sought-after advisor
• Able to facilitate and encourage objective analyses of alternative points of view and be able to articulate the strengths and weaknesses of various business options in order to reach an informed decision
• Ability and willingness to travel up to 30%
• Must be at least 18 years of age
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, a valid driver's license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply

Preferred:

• SHRM-SCP, SPHR, or certifications in HR technology/analytics

ESSENTIAL FUNCTIONS

HR Compliance and Operations

• Develops, implements, and maintains a comprehensive compliance program that encompasses medical, dental, and administrative operations.
• Creates and updates preventive controls, including policies and training, to ensure compliance with all applicable laws, regulations, and industry best practices, including Anti-Kickback Statute, False Claims Act, HIPAA, Stark Law, and other relevant regulations.
• Conducts annual risk assessments to identify potential areas of compliance gaps and risk.
• Develops and implement mitigation strategies to address identified risks.
• Monitors changes in laws and regulations and ensure the company adapts its compliance program accordingly.
• Develops and implements a monitoring program that is measurable and data-driven, promoting compliance with key regulatory policies and procedures spanning over a thousand provider offices.
• Establishes and enhances strong detective controls that will not unduly burden our ability to provide quality care to patients.

Employee / Labor Relations / Compliance

• Ensures compliance with federal & local employment law
• Complies with all corporate and local policies including Ethics & Compliance Programs
• Assures accurate record keeping and timely local plan administration
• Works with corporate compliance team to ensure employee data and records are accurately maintained.
• Liaison with Telecare Employment Counsel
• Advises on relevant compliance matters

Data Analytics

• Lead the successful implementation and optimization of the HR ERP system, ensuring alignment with business objectives through development of efficient back-office processes, data integration, and enhanced employee self-service tools that improve user experience and operational effectiveness.
• Provides data analytics to support the effectiveness of Power BI and a central SQL database within HR
• Acts as the data visualization and reporting SME using PowerBI, Qlik, Qualtrics and other management systems
• Provides analytical support on cross functional key projects, such as systems upgrade of Top/UKG, monthly engagement pulse survey, creation of standard work, and confidential projects
• Proactively partners with talent management and talent acquisition leadership to propose and execute special projects to improve workforce planning and diversity & inclusion

HR Leadership/Continuous Improvement

• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
• Partners with senior management to identify and address the critical needs of the business and achieve goals that support a long-range people strategy
• Supports enterprise HR initiatives designed to build a compliant, competitive and cost-effective HR infrastructure
• Serves as a trusted advisor to executives and the Board
• Drives integration across Compliance, HRIS, and Data Analytics functions to deliver consistent and efficient HR services

Engagement

• Partners with business leaders on initiatives that engage employees and promote retention of key talent
• Fosters constructive associate relationships across the operations organization;
• Understands employee needs and facilitate effective communication channels between leaders and employees
• Sponsors and drives events and programs designed to increase employee engagement
• Consults with and advise business managers on disciplinary process and risk assessment on employee relations and performance related issues

People Leadership

• Builds and leads high-performing teams, embedding a culture of compliance, equity, and continuous improvement
• Champion Telecare's values, ensuring HR operations reinforce a culture of equity, inclusion, and compliance
• Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned employees, frequent feedback focusing on both positive and problematic aspects of work performance and other management practices
• Promotes and maintains professional and effective relationships and communications within the department and with other departments

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS

• Excellent verbal and written communication
• Attention to detail
• Critical thinking to aid decision making
• Flexibility and ability to adapt
• Commitment to development

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to walk, stand, bend, squat, kneel, twist, reach, lift and carry items weighing 25 pounds or less and do simple grasping, as well as frequently sit and occasionally drive. Visual requirements include computers and books exposure.

EOE AA M/F/V/Disability