Program Manager

General Summary

Coordinate the management of multiple related projects directed toward a common business objective. Partner with business leaders to envision, define, and initiate programs. Provide direction and guidance to project managers to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program.

Essential Functions

Partner with business leaders in envisioning and strategic planning efforts for company programs

Develop program road map/implementation plan

Establish and manage the governance structure for the program

Manage program communications with key stakeholders, project sponsors, project managers, and the program team

Perform program risk management and manage escalation of program issues

Coordinate and monitor the scheduling, financial, and technical performance of company programs

Perform master resource planning for the program roadmap, ensuring maximum efficiency in resource allocation across projects

Facilitate the development of a cost-benefit analysis and return on investment for each project

Develop budget, financial projections, and forecasted ROI for the program

Aid in the negotiation of contracts and contractual changes, and coordinating preparations of proposals, plans, specifications, and

financial conditions of contracts

Ensure adherence to master plans and schedules, facilitate solutions to program problems, and direct work of project team members assigned to program from various departments

Work with project managers to ensure projects are completed on time and within budget, and that the projects deliver the intended business results and value

Act as an advisor to the program team regarding projects, tasks, and operations

Build an effective matrixed team and inspire a shared vision for program

Clearly communicate roles and expectations to project managers

Provide coaching to matrixed project managers; give input to manager on project managers' performance

Create and deliver information at appropriate level for audience, including presentations and status updates

Gain needed support from key stakeholders to lead and manage changes to successfully execute the program

Job Specifications

Typically has the following skills or abilities:

Bachelor's Degree in Business Administration or related field, or equivalent experience

Minimum 6 years of experience in project management/program management, leading large and complex projects

Minimum 6 years of experience with various project management methodologies, standard concepts, practices, procedures, tools, and/or software packages

Rely on extensive experience and judgment to plan and accomplish goals

Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders

Strong leadership skills to coordinate and motivate project teams

Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for

return on investment, timing, and budget

Ability to drive results through informal authority, serve as a consultant to key business partners, and represent users and customers in every thought and interaction

Proven ability to successfully manage risks/issues at a program level

Ability to elicit cooperation from Senior Management and other departments

Demonstrated ability to be a decision-maker showing balanced consideration of business issues

Excellent written and verbal communication skills and analytical skills

Strong business aptitude and problem-solving skills

Strategic skills to support envisioning work, program planning, and forecasting

Willing to travel as required (estimate 10%)

Regularly exercise discretion and independent judgment in the performance of job duties