VersaTech is an ISO-certified provider of innovative technology solutions to the public sector, providing services that include IT Infrastructure Support, Cyber Security, Agile Software Development, Audio Visual Solutions, and Healthcare Consulting. Our long record of customer satisfaction and commitment to excellence provides assurance to our clients that we have the talent, management, and innovation necessary to solve their problems and exceed expectations.
Job Summary: VersaTech is seeking a Senior Help Desk Specialist with experience supporting government organizations in systems analysis, operations, maintenance, and help desk support across distributing systems. The successful candidate will support the Maryland Register of Wills (ROW) by providing first and second-level technical support for system issues and acting as the initial point of contact for users across 25 ROW locations.
Salary: $90,000 to $120,000 depending on experience. Discretionary annual bonus based on performance.
Location: Hybrid - requires occasional travel to client sites in Maryland.
Required Skills:
Five (5) years' experience in providing technical application helpdesk support in a multi-user, LAN-based, Microsoft Windows environment.
Five (5) years' experience installing, configuring, operating, managing, and troubleshooting problems with applications or systems.
Five (5) years' experience in providing help desk/application support services to a minimum of 300 users.
Duties:
- Provide technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions.
- Review current ROW IT systems, such as network, software, and hardware features, for any errors or issues.
- Collaborate with the ROW Technical Committee to determine which system requirements are necessary to remain efficient.
- Work with project development team to help in developing new ROW IT systems that address and fix any issues shown in the current systems. Devise ways to add functionality to existing computer systems.
- Create analysis reports that represent the cost-benefit of any proposed upgrades.
- Assist the ROW IT team in implementing any new system that has been developed and is ready for deployment.
- Test and troubleshoot any recently implemented plans to ensure efficient operations.
- Maintain various records and/or documentation.
- Develop Instruction Manuals.
- Train ROW employees on how to use the new systems through training programs and documents.
- Gather and analyze system requirements.
- Work with project development to design and document systems.
- Ensure system quality and performance.
- Manage / Assist Dev team with system implementation and integration.
- Troubleshoot existing application code using standard debugging practices.
- Participate in regular planning and monthly status meetings to provide technical updates.
Education: An associate's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or five (5) years of equivalent experience working in a help desk, IT support, or customer service role.
General Experience:
- Must have five (5) years of technical/IT helpdesk experience in at least two (2) of the following disciplines: systems analysis, systems integration, and technical end-user support.
- Ability to apply critical thinking with strong problem-solving skills.
- Ability to inspire passion and provide superior service.
- Technical and customer service orientation.
- Excellent verbal and written communication skills.
- Strong analytical skills and understanding of IT technologies.
- Strong cross-functional collaboration and strong stakeholder communication skills.
- Ability to handle confidential information with tact and maturity.
Preferred Qualifications:
- HighView Imaging Application experience/knowledge.
- Experience in Help Desk support for public sector or government portals.
- Experience designing and implementing disaster recovery solutions.
- Prior experience working across multiple contractor/stakeholder environments.
- Experience with remote support tools is a plus.
Find out who we are: https://www.versatechinc.com/
VersaTech offers an excellent benefits package that includes medical, dental, and vision benefits, 401k employer-matching retirement contributions after 90 days, generous paid time off (3 weeks PTO plus 11 holidays), and ample growth opportunities.
VersaTech, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decision without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
|
VersaTech, Inc.
paid time off, 401(k)
Oct 28, 2025