Head of Commercial Performance & Data Intelligence

The Head of Commercial Performance & Data Intelligence (Commercial Control Tower) will lead the design and execution of a data-driven strategy to enhance the performance of the Sales and Commercial organization. This newly created function, within the Sales & Marketing Finance organization, will serve as an independent center of excellence, positioned outside of the Commercial organization to provide objective insights, transparent performance reporting, and fact-based accountability.

This position will lead a team of 5 to transform data into actionable intelligence, identify growth opportunities, and guide strategic decision-making across key commercial domains through advanced analytics, predictive modeling, and data visualization.

Key Responsibilities:

• Establish and lead the Control Tower and Data Intelligence organization, defining its vision, operating model, and roadmap.
• Design scalable data architecture and ensure data integrity across multiple commercial systems and sources.
• Develop predictive and prescriptive analytics, AI tools, and automated models to identify opportunities and answer critical business questions.
• Define, track, and report key performance indicators (KPIs) across sales, marketing, incentives, and other commercial levers.

Lead comprehensive Commercial Performance Monitoring, including:

• Defining and tracking KPIs such as share performance by nameplate/dealer, lead conversion rate, inventory turn rate, and dealer sales efficiency.
• Monitoring live KPIs to identify underperformance and trigger corrective actions.
• Tracking ROI of incentive campaigns, ensuring alignment between Business Center incentive actions and overall business strategy.
• Measuring marketing effectiveness and campaign outcomes.
• Providing regular performance dashboards and insights to the top management team.
• Deliver independent performance assessments and ROI analyses to drive transparency and accountability.
• Build interactive dashboards and tools to enable self-service analytics and continuous performance monitoring.
• Partner with Brand, Marketing, Retail, Fleet, Network Development, MOPAR, Finance, and IT to align insights with business priorities.
• Translate complex data into clear, actionable recommendations that inform leadership decisions.
• Lead and develop a high-performing team of data scientists, analysts, and business experts.
• Foster a culture of data-driven decision-making and continuous improvement.

Qualifications:

• Bachelor's degree in Data Science, Analytics, Computer Science, Economics, or related field;
• 10+ years of experience in business intelligence, analytics, or commercial strategy roles.
• Proven success leading analytics teams supporting commercial or sales organizations.
• Expertise in predictive modeling, data visualization, and performance measurement.
• Proficiency with BI and analytics tools (e.g., Power BI, Tableau, SQL, Python, R, Snowflake).
• Strong business acumen and ability to translate data into strategic recommendations.
• Exceptional communication and stakeholder management skills.

Key Competencies:

• Strategic and analytical thinking
• Objectivity and accountability
• Data storytelling and insight generation
• Business partnership and influence
• Leadership and team development
• Results orientation