Instructional Technology Professional II

This position provides comprehensive technology support for learning environments across all University locations. Responsibilities include A/V system design, installation, integration, maintenance, and troubleshooting to ensure high-quality instructional and event technology experiences. The role involves consulting with faculty, staff, and students to assess needs and resolve technical challenges, while delivering efficient and reliable service.

The ideal candidate will bring strong customer service skills, broad technical expertise with audio/visual and instructional technology systems, and the ability to work effectively in a fast-paced, evolving environment. Success in this role also requires adaptability, collaborative problem-solving, and maintaining positive relationships with campus partners.

The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification within 12 months of employment.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please click here.

• Install, configure, and test A/V hardware and software, including displays, projectors, audio systems, control interfaces, and network-connected devices.
• Ensure systems are optimized and fully functional prior to use.
• Plan, design, and integrate audio/visual and instructional technology systems for classrooms, conference spaces, and specialized learning environments.
• Evaluate room needs, create design documentation, and recommend equipment and infrastructure to meet instructional goals.
• Provide technical support for installed systems, diagnosing and resolving hardware and software issues.
• Perform routine maintenance, firmware updates, and repairs to keep technology reliable and minimize downtime.
• Collaborate with faculty, staff, and stakeholders to understand technology needs, recommend solutions, and provide training or orientation on using new or updated systems effectively.
• Maintain accurate records of system designs, configurations, and service activities.
• Recommend process or technology improvements to enhance system reliability, user experience, and support efficiency.

Knowledge, Skills, Abilities

• Knowledge of audio/visual systems including projection, display, audio reinforcement, video conferencing, and control platforms.
• Understanding of low-voltage wiring, signal flow, and networking as it relates to A/V integration and IT infrastructure.
• Familiarity with industry standards and best practices (e.g., AVIXA/InfoComm, ADA, safety, and building codes).
• Proficiency with system design documentation (wiring diagrams, schematics, and equipment lists).
• Skill in troubleshooting and diagnosing A/V issues quickly and effectively.
• Knowledge of configuration tools and control systems (e.g., Extron, Crestron, Biamp, QSC).
• Ability to plan and manage projects, organize tasks, and meet deadlines.
• Strong customer service and communication abilities, with a focus on collaboration and support.
• Capacity to adapt to rapidly changing technology and evolving instructional needs.
• Knowledge of networking concepts related to A/V over IP solutions.
• Ability to train and support end users on new instructional or meeting technologies.

Physical Requirements:

• Ability to lift up to
  50lbs.
• Ability to drive a golf
  cart.
• Ability to ascend and
  descend ladders.
• Occasionally work in confined spaces.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree AND 3 years of relevant work experience, OR equivalent advanced learning attained through professional level experience.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

• Bachelor's degree in Information Technology, Audio/Visual Technology, Engineering, or a related field.
• AVIXA Certified Technology Specialist (CTS) or other relevant certifications (e.g., Crestron, Extron, Biamp, QSC).
• Three or more years of experience with A/V design, integration, and support in learning or enterprise environments.
• Experience configuring and programming control systems (e.g., Extron, Crestron).
• Experience with project management or coordinating technology installations.
• Experience with higher education or large-scale, multi-site environments.