Senior Product Manager - AI Experiences (Heroku)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Are you an innovative product manager who thrives in a fast-paced collaborative environment and loves working with the best technology teams in the world? Do you have a strong focus in the pursuit of delivering developer experiences that enable developers to do the best work of their careers? If so, this amazing role in our Heroku Product team could be for you!

Opinionated. Elegant. Magical. Heroku set the bar for developer experience early on with the game changing flow enabled by git push heroku main, and the deployment experience it delivered. In 2014, Heroku rolled out an additional set of features and updates under the banner of Heroku DX, reaffirming Heroku's belief that "developers do their best work when the development process is as simple, elegant, and conducive to focus and flow as possible."

Heroku's vision has always been to make software development much easier and more accessible. With the advent of generative AI, Heroku can now bring its deep experience and platform excellence to bear in creating an AI environment that enables users to bring their ideas to life as applications, with all of that operational expertise in play to create well-written applications that work well on the Heroku platform. This enables everyone from non-developers to expert programmers to get up and running with extremely low friction, creating and iterating on new apps, or driving meaningful change to existing apps.

This role will help drive the evolution of Heroku's AI and Experiences efforts, helping our users build, deploy, scale, and optimize their AI applications and agents on Heroku.

Responsibilities

• Develop a customer-centric strategy to promote AI and Experience excellence with related metrics. Enhance and ensure consistently valued experiences throughout the customer experience.

• Develop reliability metrics for crucial touch points in the sales, support, professional services, and product experiences. Promote product experience enhancements and priorities, by sharing insights with leadership for data-driven proactive action and investment.

• Have a close relationship with key customers, partners, and analysts that you leverage from product direction through beta-driven validation. You drive customer-centricity throughout the org. Have a clear 12-18 month vision and high-level backlog that you can present at the executive level.

• Drive modern and agile processes throughout your org and manage the product release process (pricing, packaging, enablement, launch). You're an experienced partner with and advocate for UX and documentation teams.

• Communicate product strategy via presentation or written communication to executives, including presenting at internal and external product summits. Build and deliver a release briefing to an industry analyst. Script and build a killer demo for a keynote, analyst, or management offsite.

• Know your stakeholders and key customers across the business and have a trusted relationship with open lines of communication about roadmap, strategy, and risks. Resolve conflicts both for yourself and your team. Your Salesforce network is strong - up, down, and sideways. Know your risks and manage them proactively.

• Take a long term view, providing direction for your products and your teams. Your plans demonstrate an understanding of company strategy and where your products fit. Make early decisions with an eye on pricing and packaging recommendations, including SKUs and editions, and position your products to beat the competition.

• Be fluent with your customer base and their needs, using data and relationships to drive decisions. Regular customer meetings and discussions allow you to share ideas. Lead customer meetings and event sessions, independently creating relevant content. Deliver resources to support adoption through various channels, training, Trailhead, blogs, open source, and internal proof of concepts.

• Have measures in your annual goals around diversity and inclusivity. You not only live those values, but also coach your direct reports and serve as a role model for others. You act as a cultural ambassador externally.

Qualifications

• Desired are BS or MS in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership roles.

• Minimum of 8+ years' experience in one or more of the following: product management, with expertise in developer tools, infrastructure, and PaaS environments.

• Proven ability and experience in building developer-centric strategies and metrics, with a proven record of delivering change in complex environments with multiple dependencies and considerations.

• Proven ability to influence and coordinate cross-functional teams to execute against a plan.

• Well-developed leadership, management, and strategic-thinking skills, with the ability to excite and lead others.

• Excellent organization and communications skills, with experience communicating across groups with varying degrees of technical background.

• Experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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