Administrative Assistant II

Testing Services is seeking a detail-oriented and dependable Coordinator for the Strategic Testing Network (STN), which administers high-stakes exams such as the GRE, Praxis, and TOEFL. This role oversees daily testing operations, ensures strict adherence to test security protocols, monitors test sessions, troubleshoots technical issues, and maintains required proctor certifications (training provided). The coordinator also handles administrative duties such as inventory management, data reporting, and communication with vendors like ETS. In addition, this position supports other testing programs (including TEAS, CLEP, DANTES, and ACTFL), updates office procedures, assists with staff coverage, and plays a key role in maintaining nationally recognized standards of service and professionalism. The STN Coordinator is a collaborative member of a departmental team committed to providing excellent services with meeting internal and nationally recognized standards of quality.

Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums:

• Tracks, records, and reports STN data each month.

• Submits annual report.

• Communicates updates to the Policies, Procedures and Practices manual.

• Updates and prepares documentation for testing operations.

Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations:

• Prepares the center and candidates for testing, including scheduling logistics for test sessions.

• Performs close-of-day administrations, which involves managing resources and logistics for daily test operations.

• Schedules certification training during business hours.

Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision:

• Communicates with STN, ETS, and other vendors regarding testing operations.

• Routes technical or testing-related issues to appropriate IT support or vendor representatives.

• Distributes policy changes to office staff.

Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities:

• Serves as the primary liaison to ETS and other vendors.

• Communicates changes in policies and procedures to office staff and candidates.

• Promotes and markets STN as needed - this falls under external communication and first-contact responsibilities.

Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures:

• Retains or destroys documents per policy.

• Maintains test security protocols and records.

• Keeps certification records current.

• Manages test session records, inventory logs, and candidate documentation.

Testing Services

This position will be scheduled Tuesday thru Friday 7:30am-3:30pm

Starting at $16.00 and hourcommensurate with experience

• High School Diploma

• Demonstrated excellent written and oral communication skills

• Strong customer services skills

• Proficient in computer skills.

• Demonstrated ability to follow very specific directions given to us from vendors.

• Demonstrated high level of problem solving and decision making skills.

• Proven ability to apply strong attention to detail and critical thinking to ensure accuracy and effective problem-solving in fast-paced or high-stakes environments.

• Proven ability to work independently and in a team environment

• Demonstrated commitment to building a culture of respect and equal opportunity.

• Associate's Degree

• Demonstrated experience proctoring exams

Applicants must submit the following documents using the online application:

• Resume

• Cover Letter

*Please use your application materials to speak to each of the qualifications for this position as listed above. Be sure to describe your relevant experience and areas of expertise, using specific examples from your work and education history. Applicants must complete all required fields and attach all required documents prior to submitting the online application.

All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process.

Note: Once you have attached your materials and submitted your application, you will not be able to go into the system and change them.

To Ensure Consideration: Applications received by the end of the day on October 20, 2025 are ensured full consideration. Applications received after that date may be given consideration. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166.

Reasonable Accommodations

UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact hroffice@uwosh.eduor 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
Unless otherwise indicated in the job posting, the University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. UW Oshkosh is not an e-verify employer; therefore, STEM extensions are not options for work authorization.

Annual Security and Fire Safety Report (Clery Act)

For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/, or call UWO Police Department, at (920) 424-1212 for a paper copy.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.