Credit Support

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

SUMMARY

The Dairy & Livestock Credit Support provides comprehensive administrative and customer service support to the Dairy & Livestock Industries Group, ensuring efficient handling of both borrowing and deposit-only relationships. This role requires a strong understanding of Bank policies and procedures, professional communication via phone and email, and a commitment to maintaining a polished and organized work environment.

Key responsibilities include processing daily financial transactions such as loan payments, advances, and wire transfers; assisting with loan renewals and documentation; and supporting audit compliance and meeting preparation. The position also involves gathering and verifying account documentation, coordinating with internal teams, and delivering exceptional service through independent judgment and attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers exceptional customer service to clients within the Dairy & Livestock Industries Group, responding to inquiries and requests via phone and email for both borrowing and deposit-only relationships.
• Applies a thorough understanding of the Bank's established policies and procedures to ensure compliance and consistency in daily operations.
• Accurately processes daily financial activities including advances, paydowns, loan payments, telephone transfers, and resolution of NSF, non-post, and special items.
• Participates as a designated member of "Team B" for wire processing, ensuring timely and accurate execution of wire transactions.
• Collects and verifies required documentation for new account openings, including checking, savings, and certificates of deposit, in accordance with Business Financial Center and Loan Documentation standards.
• Assists in the preparation and processing of loan renewals, including sending personal financial statements and certifications for signature and coordinating with CPA's as needed.
• Conducts routine clerical tasks such as filing, typing, answering phones, and assembling meeting reports and packages to support departmental operations.
• Ensures adherence to all Bank audit procedures and contributes to maintaining compliance with internal and external regulatory requirements.
• Assists with electronics scanning and uploading of financial documents into the Bank's systems and initiates Experian requests through RPS, ensuring proper documentation and officer approvals.
• Complies with, and stays abreast of, all policies and procedures, federal and state laws applicable to the job.
• Provide, present, and promote the Citizens Experience to all external and internal customers.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School Degree and a minimum of two (2) years related bank financing and leasing experience and/or training, or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence (outside and e-mail) in a professional manner consistent with Bank standards. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to apply basic math concepts to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals using a PC or calculator. Loan and lease pricing and amortization calculations.

REASONING ABILITY

Apply common sense understanding to carry out written and/or oral instructions. Assess problems involving multiple variables in standardized situations and provide solutions.

COMPUTER & SOFTWARE SKILLS

To perform this job successfully, an individual should have knowledge of Outlook, Excel and Word Processing software and Citizens Advisor Level 1 competency.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

OTHER SKILLS and ABILITIES

• Ability to communicate professionally with clients, resolving inquiries efficiently while maintaining strong relationships.
• Demonstrated understanding of banking procedures, documentation requirements, and internal policies to ensure compliance and accuracy.
• Strong organizational skills and precision in handling financial transactions, documentation, and audit-related tasks.
• Capacity to manage multiple responsibilities simultaneously.
• Ability to handle sensitive financial information with integrity and sound judgement.
• Willingness to work as part of a team.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit; use hands and fingers to handle or feel; and talk or hear. The associate is occasionally required to stand and walk. The associate must occasionally lift and/or move up to ten (10) pounds.

Specific vision abilities required by this position include close vision, distance vision, and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is usually moderate.

Salary Range:$20.00 To $24.08 Hourly