Senior Administrative Support, Tax Processing Specialist

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Join our Tax Processing Team as a Sr. Associate - Tax Processor. In this role, you'll be part of a high-performing team that ensures accurate, timely, and efficient delivery of tax processing and administrative services. This is an excellent opportunity to grow your career in a collaborative and client-focused environment.

As a Sr. Associate Tax Processor, you will provide hands-on tax processing and project support to business unit leadership and client services teams. You will perform a variety of responsibilities, from e-filing and DocuSign management to paper assembly, Autoflow, Outsourcing, merging, scanning, and process improvement initiatives.

• Perform scanning and ensure proper retention of client documents in line with firm policies and standards

• In-Office printing and assembly of Tax Returns and perform quality checks when needed

• E-file business, individual, trust, and other tax returns

• Manage digital signatures via DocuSign; monitor client sign-offs.

• Prepare and edit PDFs, including combining, bookmarking, securing, and formatting deliverables

• Autoflow/Outsource Individual & Trust documents into firm apps.

• Communicate effectively with stakeholders, acting as liaison between teams and management

• Contribute to process improvements for efficiency and time savings

• Coaching experience: providing guidance, feedback, and career support to other colleagues

• 3-5 years of administrative or project coordination experience, ideally in professional services or U.S. taxation

• High school diploma required; coursework or degree in Business or Office Administration preferred

• Intermediate Microsoft Office skills (Word, Excel, PowerPoint, Outlook)

• Demonstrated reliability and ownership; comfortable being the on-site go-to without formal people-management authority

• Proven experience coaching peers (giving feedback, teaching tools/process, raising quality)

• Ability to quickly learn and navigate multiple systems including CCH, GoSystem, DocuSign, SharePoint, and Adobe Pro

• Strong written and verbal communication skills; client-service mindset

• Proactive, organized, and able to multitask in a deadline-driven environment

• Ability to handle confidential data with discretion and adapt to peak-season pressures

• Flexibility to work in-office at least 4 days a week and occasional overtime (10-15% annually) during peak times

• Willingness to travel occasionally for training or meetings

• Change-management mindset: ability to guide teams through new workflows and system rollouts

• Mentorship experience: providing guidance, feedback, and career support to other team members or junior colleagues

• Support project planning: meeting agendas, minutes, and action tracking

• Monitor workflow and risks using Smartsheets; flag issues and suggest mitigation

At our firm, you'll be part of a supportive environment that values collaboration, continuous improvement, and professional growth. Make a visible impact in our South Bend office while staying fully integrated with our firmwide Tax Processing team. As a Sr. Associate Tax Processor, you'll have the opportunity to contribute to impactful projects, mentor others, and enhance your expertise in tax operations.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.