Computer Support Technician

Description

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique role which offers opportunities for growth in different areas (networking, system administration, etc.) for motivated individuals. This position requires the ability to work flexible hours in support of the NOC in Chantilly, VA. Some travel should be expected from NOC to campus and other off-site locations.

Work Schedule is as follows:

Thursday: 06:00AM-02:30PM

Friday: 06:00AM-02:30PM

Saturday: 10AM-10:30PM

Sunday: 10AM-10:30PM

Primary Responsibilities

1) Performs the integration of new COTS/GOTS systems (network equipment, servers, workstations, etc) into the production environment, responsible for ensuring mission readiness.

2) Manages change controls for documentation within a configuration management database (CMDB) and performs corrective action on any discrepancies or findings.
3) Develops technical solutions and resolves complex user, computer, server, network, appliance, and application issues. Independently and consistently records, manages, and updates these solutions in a knowledge database and ticketing system.
4) Reviews data from a DoD Network Monitoring System. Reviews historical data and proactively audits systems to ensure they meet program requirements. Assesses risks and remediate incidents.
5) Once trained on the program specific equipment, the candidate will be relied on as an expert in their AOR, and will be expected to analyze issues, make remediation recommendations to management, and subsequently carry out those remediation processes.

Basic Qualifications
* Interim Top-Secret clearance is required with ability to obtain a Final Top Secret.
* Experienced with one or more of the following Windows Server administration tools: WSUS, Group Policy, Active Directory, RDP, etc.
* Must have 4+ years Windows 10/11 and Windows Server 2022 troubleshooting experience.

* Must have 2+ years PowerShell Scripts (Creating/Maintaining) experience.
* GOTS/COTS application, installation, configuration, and troubleshooting.
* Industrial computer and Dell systems installation, configuration, and troubleshooting.
* Tier 3 Help Desk support with some Tier 4 support (75% and 25% respectively).
* The candidate should be a proactive leader and team player with strong communication, management, analytical, and problem solving skills; proven ability to thrive in environments that constantly embraces new technology.

Preferred Qualifications

* Lifecycle management experience (PC Imaging & Disposition).
* Working knowledge of Network Monitoring tools such as OpManager, Solarwinds, PRTG.
* Workstation and Server RAID understanding.
* Experience with server administration and virtualization (Hyper-V preferred).

* Experience with automation tasks within a domain via PowerShell.

* Experience with management of Trellix ePolicy Orchestrator.
* Infrastructure equipment troubleshooting such as Tripplite or Eaton UPS', Fiber and/or Ethernet installation/termination, and electronic testing and metering equipment.
* Ticket tracking system experience (i.e. Remedy, ServiceNOW, SharePoint).
* Prior experience in a Network Operations Center environment.
* Cisco, Palo Alto and/or Juniper Tier 1 troubleshooting experience.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Descrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.