Bilingual Collector (HYBRID)

First Tech Federal Credit Union
paid time off, 401(k)
United States, Oregon, Hillsboro
Oct 20, 2025
Description The Bilingual Spanish-speaking Collector handles and resolves defaults and delinquencies with members' accounts, advocating for members and maintains strong member relationships and meets member service standards. Primary Responsibilities: Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments) Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) Identify gaps in processes and procedures and make recommendations for improvements Participate in department projects and initiatives as required Experience and Education Requirement: Minimum Education: High School Diploma or equivalent Minimum one year experience in a collections, sales or customer service position, preferably in the financial services industry Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations is preferred Effective time management skills and the ability to work independently or in a collaborative team environment Good listening skills with ability to ask probing questions to determine member needs and overcome objections Good problem solving and decision making skills with a strong attention to detail Strong communication skills; able to write/speak clearly Ability to professionally handle sensitive documents Working knowledge of Microsoft Office Suite Certification/License: N/A Location: Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR:$19.25 - $22.00 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Clickhere to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position. #FTFSAM