Parts Xpert Representative

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose:

As a Part Xpert Representative, you will answer inbound inquiries from customers and make outbound touchpoints with customers to generate parts sales. The associate will need to possess exceptional communication (phone and computer) skills. The Representative will need to collaborate with other JX parts personnel, outside vendors, and Strategic Account team members to resolve customer questions and deliver exceptional B2B service.

Essential Duties and Responsibilities:

Honor Commitments:

• Keep customers informed on the status of special orders, back-ordered parts, and core reports.
• Check and confirm order entry documentation for completeness and accuracy.
• Collaborate with other Parts Xpert Representatives and JX Regions to resolve customer questions and ensure timely fulfillment of parts.

Create Positive Experiences:

• Communicate with customers via phone, email, and/or chat to provide prompt, courteous, accurate, and professional responses to their inquiries.
• Assist customers in parts selection by answering questions, providing price quotes, and informing them of companion part requirements and specials in-person and over the phone.
• Work with internal and external shipping entities to assure correct shipping information and expectations.

Foster Life-Long Learning:

• Collaborate with other Parts Xpert associates and all regions to resolve customer questions and ensure timely fulfillment of parts.
• Exhibit a Pioneering Spirit:
• Support the strategic account team with digital part bids and high quantity quoting.

Demonstrate Good Stewardship:

• Enter customer contact information, product information, and billing information into the purchase order system and Customer Relationship Management (CRM) System

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting market facing business objectives.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• High School Diploma, college degree preferred.
• Required 10 years of parts counter experience
• Understanding of all basic truck systems
• Experience with Customer Relationship Management (CRM) and Business Management (BMS) software and systems.
• Professional appearance and demeanor that instills a positive, helpful first impression in our customers.
• Ability to communicate effectively over the phone, digitally, and in writing.
• Excellent customer service skills.
• High degree of attention to detail.
• Ability to multitask in a fast paced environment.
• Computer experience with Google Applications required.
• Disciplined, with good organizational and time management skills.
• Reliable attendance required.
• Able to work with minimal supervision.

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

?JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.