Senior Manager, UX (B2C)

***100% onsite in Bentonville, AR***

***Generous relocation package offered***

Our client, the nation's largest retailer, is looking to hire a Senior Manager UX Design, The Health & Wellness team to design and build products to help millions of customers; patients with their most critical personal healthcare needs. As a member of this team, you'll contribute to the design of omnichannel solutions that deliver care to millions of people across our pharmacy, optical, and clinical offerings. You will collaborate across teams to ensure we are serving the whole patient as they navigate their personal health journey. Innovating on the worlds biggest stage, you'll get to deliver customer-centric solutions at scale before they walk in the door, after their care occasion, and every step in between.

You'll set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to leverage the collective creativity. You'll employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the wider team. While working with partners to determine a shared plan forward that balances business and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team.

You'll sweep us off our feet if you have...

• Excellent visual and interaction design skills and a keen understanding of trends in and out of retail.
• An ability to communicate concepts in a clear and compelling way to audiences of all levels of understanding and levels of seniority.
• A demonstrable understanding of ecommerce and deep experience building experiences that drive revenue.
• A strong design aesthetic that brings together brand expressions and systems thinking. You practice universal design and believe in inclusion.
• Deep experience with business requirement gathering, end-to-journey mapping, facilitating sessions like Design Sprints, conducting competitive analysis, and leading rapid concepting and prototyping.
• Comfort with ambiguity along with an ability to motive teams and partners.
• Ability to consume deep strategic data and insights to produce meaningful experiences for customers and members.
• A demonstrable track record working cross-functionally with shipping successful products in a fast-paced environment. You thrive in an ever-changing environment.
• A strategic mindset and a system thinking approach to taking the complex and make it simple.
• Find joy in leading by doing. You inspire, coach, and contribute to our team culture.
• A self-starter mindset who is well organized and always looking to improve things.

You'll make an impact by:

• Designing at the highest level of craft for a broad population of the company's customers.
• Facilitating creative problem-solving across cross-functional partners to drive best-in-class thinking from all parts of the organization and seamlessly integrating competitive organizational goals.
• Proactively soliciting, leveraging, and sharing design research, competitive research, data, and analytics to create full-featured and strategic products.
• Owning and driving a program of work and collaborating seamlessly with cross-functional partners.
• Recruiting the best design talent and mentoring our growing team team.
• Thinking holistically so that we build true end-to-end experiences.
• Multitasking across different projects and adapting to changing priorities.
• Championing the Design Thinking philosophy throughout the business.
• Communicating effectively with kindness and empathy.

Preferred qualifications:

• Degree in HCI, Information Architecture, Digital Design, or similar and 7+ years of experience in product design.
• Have a fantastic portfolio of elegant design solutions.
• Excellent written and verbal communication.

The target hiring compensation range for this role is $175k to $190k. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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