Senior ServiceNow Developer

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!

What You'll Do

The Senior ServiceNow Developer designs, builds, and maintains advanced solutions across the ServiceNow platform, ensuring scalable, secure, and efficient delivery of IT and business processes. This role requires deep knowledge of ServiceNow's core functionality, including client/server scripting, Flow Designer, integrations (REST/SOAP APIs), SAML/SSO configuration, and data management. The Senior Developer collaborates with Product Owners, Business Analysts, and stakeholders to deliver high-performing applications, implement automation, and drive platform optimization aligned with enterprise goals.

Key Responsibilities

• Design, develop, and implement advanced ServiceNow solutions, applications, and workflows across multiple products and modules.
• Develop and support ServiceNow modules including ITSM, ITOM, and CMDB.
• Develop and maintain Service Portal pages, widgets, and user interfaces to enhance user experience and accessibility.
• Build, modify, and maintain Service Catalog items, record producers, and request workflows to support business needs.
• Configure and maintain integrations with third-party systems using REST, SOAP, JDBC, and mid-server architecture.
• Implement and support authentication and access management solutions, including SAML 2.0, OAuth, and Single Sign-On (SSO).
• Troubleshoot, debug, and resolve complex platform and integration issues.
• Create and maintain system documentation, technical design documents, and deployment plans.
• Collaborate with cross-functional teams, including Infrastructure, Security, and Business Operations, to deliver sustainable ServiceNow solutions.
• Mentor junior developers and contribute to the enforcement of coding and deployment standards across multiple environments.
• Stay current with the latest ServiceNow capabilities and provide recommendations for continuous improvement and automation opportunities.

• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications required.
• Hands-on experience working within Agile and Scaled Agile Framework (SAFe) environments.
• Expertise in JavaScript, Glide APIs, and the ServiceNow development lifecycle.
• Strong understanding of platform security, ACLs, UI policies, client scripts, and data management.
• Experience with Flow Designer, Business Rules, Script Includes, and ServiceNow Integrations.
• Ability to analyze business requirements and translate them into scalable ServiceNow solutions.
• Excellent communication and problem-solving skills with a commitment to quality, efficiency, and continuous improvement.
• Active Tier 4 Public Trust Clearance from the Department of Veterans Affairs (VA).

Preferred Qualifications

• Certified Implementation Specialist (CIS) certifications in ITSM, ITOM, and/or CMDB, or a strong desire to obtain them.
• Familiarity with Automated Test Framework (ATF) and instance migration best practices.
• ITIL v4 Foundation certification or equivalent process knowledge.
• Familiarity with FedRAMP, CMMI, or ISO 9001 environments.

(#LI-remote)

Why IronArch Technology?

• Awarded Best Place to Work 9 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 9 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.