Software Solutions Technical Specialist

POSITION OVERVIEW

dormakaba is seeking a remote Software Solutions Technical Specialist. The Software Solutions Technical Specialist will serve as dormakaba's LGS (Lodging System) product expert, serving as a trusted resource for internal teams including Project Coordinators, Software Support, and Field Technicians. They will provide timely guidance and actionable solutions to resolve deployment-related issues efficiently. This role plays a critical part in safeguarding client satisfaction, project revenue, and delivery timelines.

HIRING SALARY RANGE: Base Salary $55,000 - $60,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

WHAT YOU WILL DO

• Provide support for the installer hotline, addressing questions that arise during installations
• Manage incoming calls from field technicians, certified installers, and integrators
• Support the definition, development, installation, and testing of software systems and application
• Conduct remote software installations and deliver end-user training as needed
• Collaborate with the Project Coordinator to resolve technical escalations on projects

WHAT WE REQUIRE

• Bachelor's degree preferably from a technical program or in Computer Science, Computer Engineering, or IT Systems
• 2+ years' experience in a support role, ideally within a call center or field service environment
• Proficiency with Microsoft Server and Client Operating Systems, SQL Server databases, and Microsoft Networking Fundamentals
• Hands-on knowledge of DevOps toolchains, including frameworks for Android and iOS platforms

WHAT WE PREFER

• Knowledge of iCloud services and cloud platforms; SaaS experience with Azure/AWS certification preferred
• Multilingual skills are an asset, particularly in French and Spanish
• Prior experience in training or teaching.
• Hands-on experience with access control, alarm systems, and related software.

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplace; for every place that matters. We provide safety, security, and sustainability, providing people with the tools to shape their careers for growth. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement.

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