Community Life Service Coordinator

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voting registration, healthy living, and resident leadership.

Position Description:

Reporting to the Director of Community Life - New England, the Community Life Service Coordinator (SC) develops and coordinates support services for residents living at Merrick on the Square, Sever Square and the Lofts at LoomWorks. The SC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals.

TCB is a recipient of a grant awarded by the Massachusetts Community Health and Healthy Aging Funds (MACHHAF) focused on TCB's Worcester properties to expand permanent supportive housing and Community Life activities, resident leadership, physical and mental health, and youth enrichment.

Community Life Service Coordinator role at TCB

• Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.

* Develop strategic partnerships with local service providers; bring programs to the property and

• Conduct the Community Life Questionnaire
• Develop an annual Community Success Plan, a strategic work plan that includes strategies, activities and partners necessary to impact CL outcomes
• Work closely with Permanent Supportive Housing partners to coordinate services and resources for the residents who are also PSH clients and accurately track related activities.
• Work closely with corporate team to ensure all activities specific to the MACCHAF grant are implemented
• Conduct new welcome orientations for new residents
• Create consistent outreach and communication with residents, including monthly newsletters, flyers, telephone calls and door knocking
• Use of TCB's data collection and analysis systems, CL Connect and Power BI, to document services provided to residents and outcomes achieved
• Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease compliance issues
• Participate in ongoing professional development, at least 12 hours per year that pertain to the CLSC position
• Recruit and lead volunteers and interns to assist at the properties
• Attend regular supervision meetings, and site team meetings
• Other duties and responsibilities as requested

Here's what we're looking for

• Experience building and maintaining effective partnerships and working with social service providers and other organizations
• Demonstrated management ability and interest in motivating and energizing site staff and partners
• Demonstrated experience and expertise in using data and evaluations to inform practice and program design
• Experience engaging, communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds, including in areas relating to housing stabilization and goal-setting
• Excellent organizational, communication (oral and written), and problem-solving skills
• Strong personal initiative, attention to detail, and ability to work independently
• Bachelor's degree, 2+ years of related experience
• Strong preference for a bilingual Spanish speaker

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.