Digital Learning Solutions Project Lead

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Digital Learning Solutions Project Lead manages the implementation of the firm's WalkMe solutions, and other future solutions as needed. The role requires strong systems implementation experience and project management skills, with preferred experience managing WalkMe digital adoption platform solutions or comparable digital adoption platforms. The Digital Learning Solutions Project Lead will be responsible for setting up baseline platform metrics, managing scope and project timelines while ensuring quality through QA processes, and leading cross-functional teams.

Key Responsibilities

• Lead the implementation of WalkMe solutions, and other future solutions as needed
• Coordinate projects through planning, execution, and delivery.
• Oversee requirements gathering, design, editing, and maintenance of digital adoption solutions.
• Establish metrics, track analytics, and maintain ongoing reporting to demonstrate ROI and drive executive decision-making
• Coordinate cross-functional teams to ensure timely, successful outcomes.
• Drive release management processes.

Project Management and Communications

• Demonstrate strong project management practices, including adjusting timelines, assigning tasks as appropriate, and providing necessary links/resources so the team has what it needs.
• Manage project plans and keep leadership apprised of project status, issues, risks, and critical decisions.
• Collaborate with the product owners to understand stakeholder priorities and adapt solutions accordingly.
• Effectively communicate with cross-functional team members while managing up by providing concise updates and information to managers.
• Work closely with the firm's external learning vendor, ensuring they adhere to strict timelines and quality expectations and partnering with them to modify the courses as needed
• Ability to translate technical details (e.g., WalkMe functionality, adoption data, QA outcomes) into business value for leadership and non-technical stakeholders.

Metrics Development and Reporting

• Lead the establishment of baseline platform metrics and oversee ongoing measurement and reporting.
• Collaborate with stakeholders to monitor adoption performance and optimize digital experiences.
• Create on-going and ad-hoc reports for various audiences, including executives

Additional Responsibilities

• Research and advise on new learning solutions, capabilities, features, and other trends to maximize the firm's investment
• Ensure quality through rigorous QA processes.
• Collaborate cross-functionally to align digital adoption solutions with business need

Qualifications

• Strong systems implementation experience.
• Strong project management skills.
• Strong leadership, organizational, and problem-solving skills.
• User Experience (UX) and digital adoption knowledge.
• Basic HTML skills.
• Ability to work independently, take ownership of tasks, and deliver results.
• Experience managing WalkMe digital adoption platform solutions or comparable digital adoption platforms preferred
• We appreciate talent from all over the United States and are willing to consider candidates who may not be located near a Crowe office location for this role/opening.

#Remote

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.