Transfer Center Coordinator

Transfer Center Coordinator

Starting Pay $27.40

JOB SUMMARY

As a liaison between GMR Communication Centers and our contract facilities, you will work to build trusting relationships and assure that patient movement is a seamless process performed in a safe, timely, and appropriate manner. Under the direction of the Communications Manager, the Transportation Coord (TC) will receive, process and coordinate medical and non-medical transport as required for local healthcare systems. The TC will work closely with non-GMR personnel and interact directly with clinical and social work staff at related facilities.

ESSENTIAL FUNCTIONS/DUTIES

* Assist hospital staff with understanding and determining the most appropriate level of service (LOS) for transport.

* Ensure that all appropriate paperwork has been completed and checked for accuracy. While you will not fill out the Hospital responsible paperwork, you should make sure it is in order and ready for the crew prior to transport (Ex: Physician Certification Statement (PCS) and any other paperwork that should accompany the patient).

* Coordinate and order transport for all applicable discharges.

* Assist in the elimination of delays to keep patient movement a seamless process.

* Provide information regarding transportation services to appropriate personnel in the hospital and other healthcare facilities throughout the state.

* Utilize information received from healthcare providers, patient, or family to coordinate medical and non-medical transportation.

* Coordinate/facilitate the appropriate unit(s) to respond based upon the type of call, priority, and availability of unit(s).

* Ask pertinent questions to determine the type of transport needed, billing information, and destination of transport.

* Communicate with GMR and customer communications center to ensure on-time performance and quality customer service.

* Interact with GMR communication centers to ensure proper unit utilization.

* Report unusual incidents to on duty supervisors as appropriate.

* Serve as the Liaison between GMR and related healthcare facilities.

* Assist with billing-related questions.

* Perform other duties as assigned.

QUALIFICATIONS

Experience:

* 1 Year of related experience providing dispatching and/or transportation services to hospital patients.

* 2 Years of EMS industry experience preferred

Education:

* High School Diploma or Equivalent

* Bachelor's Degree in related field preferred

Skills:

* Must be familiar with local geography

* Must be proficient with Microsoft Office Applications

* Must Type 30 WPM

* Must have effective oral, written, and interpersonal communication skills

* Ability to Multitask

* Proficient in utilization of EPIC system preferred

* Proficient in navigating Image Trend ESO/EPCR system preferred

Credentials/Licenses:

* EMD/EMT Certified preferred

Why Choose Guardian? As a leader in helicopter air ambulance services, Guardian is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.