Manager, Digital Services & Communication

Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.

At Spectrum, we keep more our customers connected across a 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.

BE PART OF THE CONNECTION

As a Manager in Digital Service & CX, you will be responsible for driving the development, adoption, and customer experience of digital customer self-service and communication channels Spectrum customers find convenient and useful.

WHAT OUR DIGITAL SERVICE & CX MANAGERS ENJOY MOST

• Guiding digital channel development initiatives utilizing research, business case development, scoping, and all phases of the product development lifecycle
• Defining digital channel specifications, establishing milestones, and managing quality assurance activities for a cross-functional team
• Partnering with the design team to create customer journey maps, wireframes/prototypes, and designs that articulate the product vision
• Researching, troubleshooting, diagnosing, and recommending solutions to complex business and technical problems
• Optimizing mobile application experience based on key learnings, usability testing, and customer feedback

If you are an independent thinker, able to manage multiple projects while coordinating efforts across a variety of functional areas, and use an analytical approach to presenting recommendations and making decisions, this may be the role for you.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Digital self-service/product development or equivalent customer experience design and implementation: 5 years or more; Working for companies with technology or software products: 1 year or more; Prior leadership experience: 3 years or more
• Education: Bachelor's degree (BA/BS) or equivalent experience
• Skills: In-depth understanding of software, web, and application technologies; in-depth knowledge of software development lifecycle and processes; project management
• Abilities: Read, write, speak, and understand English; understanding of the digital media environment; extensive knowledge of emerging digital trends and technologies; effective written and verbal communication skills
• Hybrid Schedule: Four in-office days weekly

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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