Sr. Product Manager, Parts & Services

About the Role:

As a Senior Product Manager for Parts and Services, you will lead the strategy, development, and lifecycle management of aftermarket products and service solutions. You will serve as the voice of the customer, aligning internal capabilities with market needs to drive growth, profitability, and customer satisfaction across Wabash's parts and service portfolio. This role requires strong cross-functional collaboration, commercial acumen, and a deep understanding of service operations and parts distribution.

• Develop and maintain product roadmaps for aftermarket parts and service offerings, aligned with corporate strategy and customer needs.
• Lead voice-of-customer initiatives focused on service experience, parts availability, and maintenance pain points.
• Manage the lifecycle of parts and service products-from ideation and launch to obsolescence and replacement planning.
• Partner with sourcing, engineering, and service teams to optimize parts design, cost, and availability.
• Drive go-to-market strategies for service programs, extended warranties, repair kits, and parts bundles.
• Support the commercial organization with technical expertise and training on parts and service solutions.
• Monitor competitive landscape and industry trends in aftermarket support, service contracts, and parts distribution.
• Develop tools and processes that improve service delivery, parts forecasting, and customer satisfaction.
• Collaborate with digital teams to enhance e-commerce platforms and service portals for parts ordering and support.
• Identify and communicate alignment between customer service challenges, Wabash capabilities, and technology solutions.
• Other duties as assigned.

Let's Talk About Your Qualifications:

• Bachelor's Degree (Preferred Major: Engineering, Supply Chain, Business, or related field)
• 10-15 years of experience in product management, with a focus on aftermarket, parts, or service operations
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  Experience in a manufacturing or transportation environment, with service network exposure
  
  
• Strong understanding of parts lifecycle, service delivery models, and customer support operations
• Proficiency in financial management, pricing strategy, and margin optimization for aftermarket products
• Experience with value proposition design, market segmentation, and customer journey mapping
• Familiarity with design thinking and continuous improvement methodologies
• Six Sigma Certification preferred
• Master's Degree (MS or MBA) highly desired

Leadership Attributes:

At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:

• Embrace Diversity and Inclusion -- Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness
• Seek to Listen -- Actively listen to reach the best solution and make the strongest decisions
• Always Learn -- Strive to improve; do not quit or settle for the status quo
• Be Authentic -- Demonstrate honesty, incredible energy, and grit in everything you do
• Win Together -- Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash

Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash!

Affirmative Action/EEO Statement: