CUSTOMER SERVICE REPRESENTATIVE

At Knife River, we take care of our team because we know it's our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the country, and we are committed to giving them the tools, training, and time to do their jobs productively and go home safety each day. Our goal is to build strong teams that, in turn, build strong communities. We are also a publicly traded company on the NYSE with the ticker symbol KNF and part of the S&P MidCap 400 index.

This position is responsible for providing exceptional service to customers through in-person interactions and phone communication. This role involves assisting customers with product selection, offering knowledgeable advice, processing transactions, and ensuring timely and accurate ticketing and weighing of materials. The representative plays a key role in maintaining a positive customer experience and supporting the daily operations of the location.

This is a seasonal full time position and the typical schedule is M-F 8am-5pm. 2-3 Saturdays per month. Winter layoff, Spring recall.

Education and/or Work Experience Requirements

• Preferred: Completion of at least one year of college or technical coursework in a Landscaping or related program.
• Acceptable: A minimum of three to six months of relevant experience and/or training in customer service, landscaping, or retail.
• Equivalent combinations of education and experience will also be considered.

Duties and Responsibilities

• Provide excellent customer service in person and over the phone.
• Process orders for hardscape materials such as retaining wall blocks, pavers, patio blocks, aggregate, mulch, and flagstone.
• Complete order forms, calculate charges, and handle deposits and payments.
• Coordinate delivery and pickup of customer orders.
• Promote and upsell additional products and services offered by Hardscapes Outlet.
• Assists with consignment yard needs
• Assist customers with basic design ideas and product quantity estimates for landscaping projects.
• Accurately weigh and ticket trucks in a timely manner.
• Maintain and manage inventory records to ensure accuracy.
• Communicate effectively with coworkers to meet customer needs.
• Assist customers with loading products when necessary.
• Perform general upkeep duties including cleaning and maintaining the showroom.
• Maintain a clean and safe work environment.
• Serve as a backup equipment operator when needed
• Other job duties as assigned.