Product Support Specialist

SAE Industry Technologies Consortia (ITC), Performance Review Institute (PRI) and SAE International (SAE), deliver shared solutions to industry's common challenges.

Join us and create a higher standard for a better world.

ESSENTIAL FUNCTIONS

• Assists in the daily execution of an assigned section or special interest group. Provides staff support to the program, section, and special interest group. Requires a broad range of administrative, editorial, and basic research skills.
• Serves as the liaison to external printing providers as requested.
• Serves as a point of contact for program and event-related questions and activities for both internal and external customers. Forwarding/distribution of phone calls and emails to the appropriate staff and communicating with other SAE ITC Programs, departments, and with external contacts as necessary.
• Review invoices for accuracy and initiate purchase requisitions. Working knowledge of and ability to accurately enter data into customer and financial management databases.
• Prepares form letters, simple memos, emails, labels, routine correspondence, etc. Provides editorial support for reports, proposals, presentations, etc., through multiple channels including mail, website, social media, etc. Proofs for spelling and grammar. Enters information into spreadsheets and databases. May run standard reports. Apply domain knowledge of software and IT systems as applicable for program administration and support.

OTHER NON-ESSENTIAL FUNCTIONS

• Assist with the preparation of draft event floorplan layouts for exhibits, menu suggestions for social events and lunches, and coordinate assignments of exhibits and hospitality.

MINIMUM REQUIREMENTS

• 2 years of office administration, secretarial, or equivalent.
• Associates in English, technical writing, administration, or strategic communication.
• Very strong organizational skills.
• Ability to function with little supervision.
• Ability to continually prioritize workload issues when customer needs/requests are diverse and demanding.
• Maintaining confidential and legal information.
• Ability to coordinate multiple projects (multi-task) simultaneously during peak workload periods and when necessary.

PREFERRED QUALIFICATIONS

• Business, Visio, Photoshop, and document editing background preferred.
• Bachelor's in English, technical writing, administration, or strategic communication.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• The typical work environment is hybrid once the individual has received the appropriate training. During the training period, the individual is expected to be in the Bowie Office.
• This position provides support in preparing for conferences to include preparing equipment shipments. This includes lifting boxes over 25 lbs and assisting in equipment setup onsite for conferences when needed.
• This position requires significant typing, electronic editorial editing, etc. Significant keyboard use is required.
• There will be travel; however, it is less than 10%. Travel is to support the conference registration.

ABOUT THE ORGANIZATION

SAE IndustryTechnologies Consortia (SAE ITC)enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value.

The Performance Review Institute (PRI)is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values.

SAE International (SAEI)is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking.

Fullsight is a shared services group working across three affiliate organizations, SAE ITC, SAE International, and Performance Review Institute (PRI), uniformly delivering HR, IT, Legal, Customer Success, Finance, and Procurement services, which enables us to distribute resources across all parts of our businesses.

EEO CLAUSE

Fullsight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.