Client Engagement Manager

Client Engagement Manager

The Client Engagement Manager (CEM) is an integral part of the sales team, working with our largest customers and is responsible for the end-to-end success of Insight programs and leading weekly client interactions and engagements within Insight's Go To Market (GTM) Division.

Location: This is a remote opportunity.

Insight at a Glance

• 14,000+ engaged teammates globally

• #20on Fortune's World'sBest Workplaces list

• $9.2 billion in revenue

• Received 35+ industry and partner awards in the past year

• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

As a Client Engagement Manager you will be leading onsite meetings with clients, partnering with the sales and operational teams on client concerns, recommending best practices, working closely with the clients to ensure they are satisfied with their Insight services, and acting as the focal person for escalation. This individualized touch reinforces the relationship and shows clients that they are valued beyond just transactional interactions. Their focus on the account wide end-to-end Insight experience vs. Single projects is what differentiates this role.

• Operate as a point of contact for all client sales/delivery matters.

• Learn and understand the client's business, priorities, market opportunities and challenges,proactively communicate with sales teams on any issues.

• Guide the client through thought leadership, innovation, and roadmap recommendations that align to their business plans and objectives and drive tangible, measurable value.

• Research, analyze, record, communicate, and resolve client escalations and concernsand inform sales teams.

• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• Bachelor's Degree in Business Administration or Computer Science, MBA or Master's Degree preferred and/or equivalent experience.

• 8+ years of account management and/or sales experience with a successful track record in selling high-end technical solutions and driving solutions growth within your account base.

• Working knowledge of company products and services, professional training and certifications in sales, partner management, complex sales, sales methodologies, marketing tactics, negotiation, and financial analysis.

• Excellent communication, customer service, and interpersonal skills, knowledge in channel management and solution sales.

What you can expect
We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

• Access to 11 thriving and diverse Teammate Resource Groups

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.