Overview
Job description: Sr. Platform Manager, Marketing Role Overview:
Kaiser Permanente Marketing is seeking a platform manager for managing it's digital asset manager, OpenText Media Management (OTMM), and eventually other marketing content applications. The role will be accountable for the product customization and configuration, user and asset onboarding, testing, release management, and product maintenance. Working in a product model, this role will collaborate with other support roles, our IT department, product management, and the business to build and deliver excellent digital asset management experiences. Essential Responsibilities:
Develops and maintains specialist knowledge of OTMM database concepts, object and data modeling techniques and design principles, and a detailed knowledge of the OTMM database, architecture, and application.
Collaborate with Product Manager and other teams to translate product features and user stories into appropriate technical specifications
Reviews and validates technical specifications and documentation; makes changes to technical specifications and documentation; ensures specifications are appropriate for given architectural runway
Build moch-ups in lower OTMM environment to support requirements formulation and education of business end-users on OTMM capabilities
Builds configurations and customizations in OTMM based on technical specifications
Ensures written code adheres to company architectural standards, design patterns, and technical specifications
Partners with product manager, IT application engineer, and IT architect to ensure the architectural runway is sufficient for the product roadmap
Migrates digital assets from existing repository into OTMM; collaborates with OTMM librarian(s) to complete metadata mapping and ensure migrated assets are appropriately tagged with metadata
Conducts functional, regression, and performance testing on developed functionality; resolves test-case failures
Works with business team in support of UAT and resolves test-case failures
Creates production cutover plan and executes on cutover activities
Supports business team in post-production validation activities
Supports systems incident support and Tier-2 support for implemented functionality
Serves as liaison with Tier-3 support from OpenText to ensure that Tier-3 defects are resolved on-time and are acceptable to the business
Create comprehensive documentation for OTMM implementations, including technical specifications, installation guides, and user manuals; support business team with any training material needs
Coordinate with the OTMM product manager, stay up-to-date on upcoming OTMM product releases from OpenText; coordinate system version updates with IT as-appropriate Requirements:
Bachelors degree or equivalent experience in a related field
Five (5) years application engineering experience with OpenText Media Management
Minimum of three (3) years experience with executing agile methodologies (e.g. Agile, Scrum, SAFe, etc.)
Strong customer-facing skills and ability to translate technical concepts into commonly understood business language
Proficient with using agile and project management tools and methodologies (e.g. JIRA, Confluence, SmartSheet, etc.)
Proficient with MS Office Suite - Teams, Office, Word, Excel, PowerPoint, Notes, SharePoint
Experience with Java Script
Proven success working with all levels of management
Strong written and verbal communication skills
Strong presentation skills Additional Requirements:
Knowledge of full product lifecycle, integrating customer feedback into product requirements, building functionality, migrating digital assets, testing functionality, production cutover, and post-production support
Experience working with agile teams, including familiarity with scrum ceremonies and agile best practices.
Experience with supporting design and product teams with A/B testing, rapid prototyping, and other methods of product validation
Ability to work in a Labor/Management Partnership environment. Preferred Qualifications:
More than five (5) or more years of application engineering experience with OpenText Media Management (OTMM)
Minimum of two (2) years application engineering experience with Adobe Creative Cloud
Minimum of 1 year application engineering experience with content workflow management applications (e.g., Workfront, Wrike, SmartSheets, etc)
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Aquent
Sep 08, 2025