CRM Database Administrator

The CRM Database Administrator plays a critical role in supporting the Foundation's fundraising and donor engagement efforts by managing and optimizing the organization's Customer Relationship Management (CRM) system, currently Blackbaud CRM. This position ensures the integrity, security, and usability of donor and fundraising data, enabling data-driven decision-making across the Foundation. The CRM Database Administrator is responsible for supporting integrations, ensuring data integrity support accuracy of reports and dashboards, and providing training and technical support to users. This role collaborates across departments and contributes to data governance and AI-readiness initiatives, reporting directly to the Vice President of Operations.

Additional Information

Department Name: Children's Colorado Foundation
Job Status: Full time, 40 hours per week
Shift: Day

Duties & Responsibilities

Database Management & Maintenance.

• Administer Blackbaud CRM to ensure data flow and usability across the Foundation
• Perform regular updates, troubleshooting, and system optimization to improve usability and outcomes.
• Develop and oversee data integrity standards, insuring accurate and current data across the platforms.
• Evaluate, plan, and execute the implementation of third-party enhancements and data hygiene.
• Collaborate on the design and maintenance the CRM data warehouse.
• Ensure compliance with enterprise information security standards and implement best-practices for data integrity and information security.
• Establish standards for data entry and validation.
• Recommend and implement optimizations and customizations for the CRM and related systems.
• Plan and execute upgrades and patches
• Recommend, test, and implement new features
• Participate as a member of the data governance advisory group (DGAG) and ensure ongoing AI-readiness for Foundation in collaboration with key partners

Reporting & Tracking

• Gather requirements for reporting, tracking, and analysis from Foundation team members.
• Ensure database is organized in a way that meets users' needs.
• Build and maintain queries, standard reports, and datasets that aid in data analysis and visualizations.
• Create and maintain processes and workflows to sync data between systems and tools.
• Collaborate with others to create dashboards, reports and other analyses to engage effectiveness, engagement, and overall impact

Training & Support

• Manage user access, roles, and permissions within the system.
• Provide initial training to new users and ongoing support and training refresh to Foundation employees and third-party users of the system.
• Maintain documentation for system configurations, processes, and updates.
• Address technical issues, assist in troubleshooting, and facilitate communication and support needs with contractors and vendors as required.
  

Integrations and Efficiencies

• Ensure seamless integrations between systems and software used by the Foundation.
• Identify and promote opportunities for automation and enhanced efficiency.
• Promote best practices for data security, industry regulations, and information management.
  

Minimum Qualifications

• Degrees
  • Undergraduate Degree
    
• Experience
  • A minimum of three years' user and/or administrator-level experience in Blackbaud CRM.
  • Demonstrated experience, knowledge, and understanding of data governance, privacy regulations, and information security best practices.
  • Knowledge of data gathering, cleaning, and transformation techniques.
  • Ability to use discretion and appropriate safeguards with confidential data.
    
• Equivalency
  • at least 2 additional years of user and/or administrator-level experience in Blackbaud CRM for a total of 5 years-experience if no degree.
    
• Preferred Qualifications
  • Prior working experience in a non-profit and/or fundraising environment.
  • Bachelor's degree in information technology, Computer Science, Data Science, Business Intelligence, or another related field.
  • Prior experience working with SQL databases and managing system backups
  • Prior experience as a database administrator
  • Familiarity with data warehouse design
  • Experience with Microsoft administration and tools (e.g., Office365, Azure Active Directory, SQL, and PowerBI)

• Core Competencies
• Critical Thinking - Able to anticipate needs and apply discernment logically and objectively, form reasoned judgements, and extracting quality insights for recommendations and decision making.
• Organizational Skills- Ability to use mental capacity, physical space, and energy effectively to reach the designed outcome; achieve maximum productivity, prioritize projects, and stay on track.
• Problem-Solving Skills - Identifying and resolving issues
• Professionalism - Represent the Foundation as a qualified, confident, and respectful team member: display confidence and ability needed with internal and external interactions.
• Communication - Demonstrates an ability to effectively and appropriately convey information, ideas, and emotions, and to understand others' perspectives; connecting information to and with individuals or groups in an engaging manner: using active listening to learn and share ideas.
• Accuracy and Attention to Detail - Performs tasks with precision, catching small errors before they become big problems. Adherence to established procedures and standards. Accomplishing tasks by considering all areas involved; showing concern for all aspects of the job; accurately checking processes and tasks.
• Strong interpersonal skills - particularly regarding the judgment, discretion, confidentiality, patience, and understanding necessary for dealing effectively with a diverse body of professional colleagues and staff
• Collaboration and Teamwork -- Ability to interact positively with other departments and co-workers using tact, diplomacy, and teamwork
• Curiosity - the ability to be genuinely interested in learning, exploring new ideas, and seeking knowledge especially about, trying new technologies and testing to learn and improve our work.

Salary Information
Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $79,000.00 to $103,000.00

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.