Software Engineering, Lead (Heroku)

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The Heroku Eventing, Metering, and Usage (EMU) team oversees usage and licensing information on the Heroku platform, manages billing processes, and assists billing support in resolving customer concerns. Our systems primarily employ Ruby and Elixir. We're in the process of modernizing our internal legacy systems, emphasizing empathy, teamwork, engineering excellence, and effective communication. We're looking for someone who is intrigued by complex distributed systems, their inner workings, optimization possibilities, and methods to ensure their functionality.

As a member of the Heroku Eventing, Metering, and Usage team, you will collaborate closely with Heroku billing support to resolve customer issues, requiring effective communication skills and a proactive attitude.

This role offers global flexibility-you can work from a Salesforce office or remotely (United States only). It is a multi-functional role that requires building alignment and communication with several engineering and business operational organizations. You will be required to be operationally excellent while delivering innovative features on complex distributed systems.

• 5+ years of professional software engineering experience, with demonstrable focus on large-scale, distributed, or billing-intensive systems.

• Proven experience designing, building, and maintaining production services at scale in demanding, customer-facing environments.

• Strong knowledge of transaction management concepts (concurrency, consistency, isolation levels) and experience applying them in real systems.

• Experience designing and maintaining RESTful APIs for mission-critical workflows.

• Proficiency in at least one modern programming language (e.g., Ruby, Elixir, Java, Python, Go) and ability to adapt across languages as needed.

• Excellent written and verbal communication skills, with the ability to work closely with cross-functional partners.

• A passion for teaching, mentoring, and continuous learning.

• A related technical degree required.

• Experience in Ruby, with production experience maintaining and enhancing services at scale.

• Familiarity with Elixir and functional programming concepts.

• Experience with distributed database systems and advanced performance tuning/optimization in high-volume environments.

• Experience with observability patterns, monitoring tools, and on-call best practices in production environments.

• Experience modernizing legacy systems with an eye for long-term maintainability and architectural soundness.

• Prior involvement in billing or financial compliance workflows is a strong plus.

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